Christian Dior Operations Manager

Toronto • Canada

Saturday, May 3, 2025

Christian Dior Couture, a distinguished member of the LVMH Group, stands as a beacon of French heritage and innovation in the luxury fashion industry. Renowned for its exquisite craftsmanship and creative prowess, the Maison offers a vibrant and inclusive environment that fosters sustainable growth and success. As part of LVMH, Christian Dior Couture is committed to ethical practices, social responsibility, and environmental protection, providing equal opportunities for all employees.

1. Oversee compliance with company policies, procedures, and standards, ensuring the safekeeping of company funds and property.
2. Train, coach, and manage associates in executing operational tasks, including POS procedures, return procedures, and safety protocols.
3. Monitor inventory accuracy through receiving, transfers, damages, and returns-to-vendor processes.
4. Ensure security measures are in place and facilities comply with safety codes and ordinances.
5. Conduct regular inventory cycle counts and coordinate communication with central distribution and corporate inventory control.
6. Produce and maintain operational reports and records to ensure adherence to company policies.
7. Ensure back-of-house operations are organized and properly set up.
8. Manage store opening/closing and security procedures, including locking and securing the store.
9. Assist with payroll management and scheduling, ensuring compliance with payroll budgets.
10. Address and resolve issues affecting store service, efficiency, and productivity.
11. Provide exceptional customer service and inspire the same in others.
12. Exercise judgment and discretion in daily store operations in collaboration with the management team.

1. Minimum of 5 years in retail store management with a strong operations background.
2. Ability to work a full-time schedule, including varied hours, nights, weekends, and holidays.
3. Strong interpersonal, communication, organizational, and follow-through skills.
4. Physical ability to stand for extended periods and handle merchandise and fixtures.
5. Willingness to adhere to company policies, procedures, and standards.
6. Availability to travel as needed.

1. Proficient in managing store operations, including payroll, customer service, shipping/receiving, and facilities management.
2. Skilled in producing and maintaining records and documentation.
3. Competent in operating POS systems, inventory control systems, and other office equipment.
4. Adept at developing and training workforce, building relationships, and utilizing workforce skills effectively.
5. Ability to adjust priorities and manage time in a fast-paced environment.
6. Exceptional customer service skills.
7. Ability to maintain consistent standards for the workforce.
8. Clear and concise communication skills, with the ability to listen and provide instructions effectively.

Minimum 5 years of retail store management experience with a focus on operations.

Christian Dior Couture offers a positive, authentic, and generous environment for talent development, with opportunities to engage in employee-led communities focused on sustainability, diversity, equity, inclusion, and corporate social responsibility.

Christian Dior Couture fosters a culture of excellence, passion, and optimism, encouraging employees to bloom and deliver outstanding results. The Maison values inclusivity and shared values, creating a sense of purpose and community among its workforce.