Christian Dior Operations Manager, Care Service

Paris • France

Thursday, April 3, 2025

Christian Dior Couture, a distinguished entity within the LVMH Group, epitomizes luxury and innovation in the fashion industry. As a part of the esteemed Fashion & Leather Goods division, the brand is renowned for its commitment to excellence and craftsmanship. Christian Dior Couture is dedicated to fostering diversity and inclusivity, actively supporting the employment of individuals with disabilities since 2013.

1. Lead and define all operational processes related to the Care Service within the Maison.
2. Coordinate and animate the regional Care Service community.
3. Define and manage end-to-end repair process flows.
4. Ensure adherence to and harmonization of processes across all regions to maintain a consistent after-sales experience for clients.
5. Participate in the internalization of Dior's diagnostic and repair centers, from study to deployment.
6. Define IT requirements (front & back) based on target processes and coordinate implementation with IT teams.
7. Establish key performance indicators (KPIs) for Care Dior and ensure their management across regions.
8. Act as a key player in a large-scale project, working transversally.

1. Engineering degree (Bac +5) or equivalent.
2. Minimum of 10 years of experience in a production environment, repair workshop, or Care Service management within a luxury house.

1. Strong communication skills in a cross-functional and transformational environment.
2. Leadership and ability to work with a wide range of stakeholders.
3. Proficiency in business process management and project management.
4. High standards for quality and autonomy.
5. Fluency in English.
6. Proficiency in IT tools, particularly Microsoft Office.

A minimum of 10 years in a production environment, repair workshop, or Care Service management within the luxury sector.

Engineering degree (Bac +5) or equivalent.

Christian Dior Couture offers a hybrid working mode with international travel opportunities, fostering a dynamic and inclusive work environment.

Christian Dior Couture is committed to promoting diversity and inclusivity, encouraging the employment of individuals with disabilities. The company values excellence, quality, and innovation, creating a collaborative and transformative workplace culture.