Christian Dior Operations Director

Christian Dior Couture is a leading maison in haute couture and luxury ready-to-wear, boutiques, and accessories. As part of the LVMH group, the brand combines artisanal savoir-faire with global retail sophistication and maintains rigorous standards of client service and product excellence.

1. Lead day-to-day non-selling operations of the Beverly Hills boutique, including payroll, POS, shipping/receiving, alterations, and after-sales processes.
2. Supervise and coach associates on operational procedures: POS transactions, returns, alterations requests, safety, and security protocols.
3. Oversee inventory accuracy by monitoring receiving, transfers, damages, and returns-to-vendor (RTVs); coordinate with central distribution and corporate inventory control.
4. Implement and enforce company policies, procedures, and record-keeping standards related to cash handling, security, personnel practices, and inventory management.
5. Manage store opening/closing routines, secure premises, and ensure compliance with safety codes and local ordinances.
6. Produce and maintain operational reports and documentation to ensure adherence to corporate standards and payroll budgets.
7. Organize and maintain back-of-house areas to support efficient service and visual standards.
8. Oversee facilities and equipment maintenance (HVAC, electrical, security, communications/MIS) and liaise with service providers as required.
9. Assist with workforce scheduling and payroll processes to align labor with budgeted targets and store needs.
10. Act as an operational problem-solver, supporting service delivery, efficiency, and productivity across departments.
11. Promote and sustain exceptional customer service standards and a culture of loss prevention.
12. Perform other duties as assigned by boutique leadership.

1. Minimum 10 years of retail store management experience with a demonstrable focus on operations.
2. Proven leadership in coaching, training, and developing retail teams to execute operational standards.
3. Strong organizational skills with the ability to prioritize and manage time in a fast-paced, high-volume luxury environment.
4. Excellent interpersonal and communication skills, with sound judgment and discretion in confidential matters.
5. Flexibility to work varied schedules including nights, weekends and holidays, and availability to travel as needed.
6. Physical ability to stand for extended periods and to move, lift, and handle merchandise and fixtures safely.
7. Commitment to adhere to company policies, procedures, regulations, and standards.

1. POS systems
2. inventory control systems
3. phone systems
4. cash register
5. sensor-tag remover
6. MIS systems
7. Payroll management
8. Scheduling
9. Facilities management
10. Loss prevention procedures

Ten-plus years of progressive retail management experience with a strong operational remit in a luxury or high-end retail environment.

Bachelor's degree preferred, or equivalent combination of education and substantial retail operations experience.

The maison emphasizes impeccable client service, meticulous attention to product and presentation, and respect for artisanal craft. The workplace values high standards, collaboration among boutique teams, and continuous development of talent within a global luxury retail network.