Christian Dior Omni-Channel Operations Manager

Seoul • South Korea

Wednesday, January 15, 2025

Christian Dior Couture, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH Group, a global leader in luxury goods. The brand is renowned for its commitment to excellence, innovation, and unparalleled craftsmanship, offering a dynamic and inspiring work environment.

1. Develop and implement standard operating procedures to enhance customer experience and operational efficiency, ensuring product availability and driving sales performance.
2. Identify and resolve operational issues impacting customer experience, implementing solutions to improve service quality and efficiency.
3. Manage local initiative projects focused on customer experience improvement, ensuring alignment with brand objectives and timely execution.
4. Collaborate with performance marketing and customer service teams to create E-Clienteling campaigns for enhanced customer engagement.
5. Manage and report on omni-channel processes and KPIs, including order metrics, lost sales analysis, competitive analysis, and NPS results.
6. Monitor and report on E-Commerce and Client Service Center incident resolutions, ensuring timely follow-up on IT issues.
7. Work with cross-functional teams to align on customer experience goals and inventory management strategies.

1. Bachelor’s degree in Business Administration, Marketing, Supply Chain, Logistics, or a relevant field.
2. Minimum 10 years of relevant experience in the retail or fashion industry.

1. Understanding of e-commerce platforms and technologies with strategic thinking capability.
2. Familiarity with project management methodologies for managing cross-functional projects.
3. Excellent communication and interpersonal skills.
4. Proven problem-solving, proactive, analytical thinking, and detail-oriented abilities.
5. Fluency in English and Korean, both verbal and written.
6. Proficiency in Microsoft Office, especially Excel and PowerPoint.

Minimum 5 years of experience in a similar role within the retail or fashion industry.

Bachelor’s degree in Business Administration, Marketing, Supply Chain, Logistics, or a relevant field.

The position offers a comprehensive benefits package, including health insurance, employee discounts, and professional development opportunities.

Christian Dior Couture fosters a culture of innovation, excellence, and collaboration. Employees are encouraged to contribute creatively and are supported in their professional growth within a dynamic and inclusive environment.