Christian Dior Omni-Channel Operations Manager

Seoul • South Korea

Wednesday, December 25, 2024

Christian Dior Couture, a distinguished entity within the Fashion & Leather Goods sector, is part of the esteemed LVMH conglomerate. Renowned for its unparalleled craftsmanship and innovative designs, the brand is committed to fostering a workplace that values creativity, excellence, and a dedication to superior customer service.

1. Develop and implement standard operating procedures that prioritize customer experience and operational efficiency, ensuring product availability and enhancing customer satisfaction.
2. Proactively identify and resolve operational issues impacting customer experience, implementing effective solutions to enhance service quality and efficiency.
3. Assist in managing local initiative projects focused on improving customer experience, ensuring timely execution and alignment with brand objectives and business stakeholders.
4. Collaborate with performance marketing and customer service center teams to create E-Clienteling campaigns that enhance customer engagement and satisfaction.
5. Manage and report on omni-channel processes and KPIs, including longtail performance, order from store metrics, details of lost sales, competitive analysis, and NPS results.
6. Monitor and report on E-Commerce and Client Service Center incident ticket statuses and resolutions, ensuring timely follow-up on IT issues.
7. Work closely with cross-functional teams to ensure alignment on customer experience goals and inventory management strategies.

1. Bachelor’s degree in Business Administration, Marketing, Supply Chain, Logistics, or a relevant field.
2. Minimum 10 years of relevant working experience in the retail or fashion industry.

1. Understanding of various e-commerce platforms and technologies with strategic thinking capability.
2. Familiarity with project management methodologies to effectively manage cross-functional projects.
3. Excellent communication and interpersonal skills, with a passion for delivering exceptional customer service.
4. Proven problem-solving, proactive, analytical thinking, and detail-oriented abilities.
5. Fluent in English and Korean, both verbal and written.
6. Proficient in all Microsoft Office Products, especially Excel and PowerPoint.

Minimum 5 years of experience in a similar role within the retail or fashion industry.

Bachelor’s degree in Business Administration, Marketing, Supply Chain, Logistics, or a relevant field.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

Christian Dior Couture fosters a dynamic and inclusive workplace culture that encourages innovation, collaboration, and a commitment to excellence. Employees are empowered to contribute to the brand's legacy of luxury and style, with opportunities for career advancement and personal growth.