Christian Dior Menswear Department Manager

London • UK

Monday, December 23, 2024

Christian Dior Couture, a distinguished entity within the esteemed LVMH conglomerate, is renowned for its unparalleled legacy in luxury fashion. As an employer, the brand offers an opportunity to be part of a storied heritage, fostering a workplace where passion for luxury and innovation thrives. Employees are invited to contribute to the brand's illustrious narrative, embodying the elegance and sophistication that Dior represents.

1. Manage the department's sales performance and uphold service standards.
2. Maximize sales and minimize resource wastage through effective space and stock utilization.
3. Ensure merchandise is displayed effectively, utilizing promotional materials to reflect current demand.
4. Lead client recruitment and foster client loyalty through CRM activities.
5. Achieve department capture rate and mystery shopping result targets.
6. Handle customer situations with professionalism.
7. Monitor competitor activity and communicate insights to the team.
8. Maintain comprehensive knowledge of back-office functions and department analysis, including CRM, client recruitment, P&L, store activities, stock control, reports, and VM rules.
9. Ensure correct basic stock levels and provide feedback for timely replenishment of popular lines.
10. Control stock loss within store budget and conduct effective stock audits.
11. Adhere to company security procedures regarding theft and pilferage, reporting suspected shoplifters to Loss Prevention officers.
12. Participate in recruitment, training, evaluation, motivation, and development of staff.
13. Oversee employee performance appraisals and identify development opportunities.
14. Communicate effectively to develop a stable team and succession plan.
15. Conduct morning briefings and motivate the team to achieve objectives.
16. Network with Dior management to share best practices.
17. Ensure adherence to Health and Safety policies and procedures for both staff and customers.

1. Previous management retail experience, ideally in luxury goods
2. Expertise in menswear

1. Excellent communication and relationship-building skills
2. Outstanding customer service
3. Initiative and commercial creativity with fashion sensitivity
4. Passion for Christian Dior and its collections
5. Strong knowledge of fashion and trends
6. Fluency in a second language (preferred)

Minimum 5 years of relevant experience in retail management, preferably within the luxury sector.

Employees enjoy the prestige of working with a globally recognized luxury brand, opportunities for professional growth, and a dynamic work environment.

Christian Dior Couture fosters a culture of elegance, innovation, and excellence. The workplace is characterized by a shared passion for luxury fashion, where employees are encouraged to contribute to the brand's legacy and partake in its continuous evolution.