Christian Dior Instore Training Manager

Vienna • Austria

Monday, December 9, 2024

Christian Dior Couture, a distinguished entity within the illustrious LVMH Group, epitomizes the pinnacle of luxury fashion. As a global leader in high-quality and luxury products, LVMH offers an unparalleled platform for professional growth and development. Dior, renowned for its heritage and passion for luxury, invites individuals to become part of its esteemed family, fostering an environment where creativity and elegance converge.

1. Develop and implement engaging training programs on sales, service, product knowledge, onboarding, and coaching, aligning with company strategy and market needs.
2. Evaluate training needs, track sales performance, and provide coaching and support to both underperforming and top-performing employees.
3. Oversee new employee orientation, conduct floor supervision, deliver spot coaching, and offer post-training follow-up.
4. Measure the impact of training programs on key performance indicators (KPIs) such as sales and customer experience (CX), and continuously improve training based on data and feedback.
5. Collaborate with merchandising, visual, CRM, PR, and regional training teams to ensure alignment on brand initiatives and share best practices.
6. Foster a culture of continuous learning and development within the boutique, encouraging employee growth and knowledge sharing.
7. Actively contribute to the overall performance and achievement of the boutique's goals through effective training and development initiatives.

1. 3+ years of experience in a training role within a retail or hospitality environment.

1. Strong verbal and written communication skills, with the ability to actively listen and understand.
2. Ability to convey information clearly and concisely, adapting communication style to effectively train individuals with varying learning needs.
3. Exceptional time management and prioritization skills, thriving in a fast-paced environment.
4. Fluency in German and English; proficiency in an additional language is advantageous.

A minimum of 3 years in a training role within a retail or hospitality environment.

The position offers a lunch benefit of €144 net per month, an additional day off on one's birthday, access to corporate benefits, special employee conditions post-probation, a referral program bonus, a family atmosphere with flat hierarchies, opportunities for further training and development, and career opportunities within the LVMH Group.

Christian Dior Couture fosters a culture of passion and enthusiasm, inviting employees to become part of its storied heritage. The workplace is characterized by a familial atmosphere and flat hierarchies, promoting continuous learning and development. As part of the LVMH Group, employees are immersed in an international environment that values creativity, innovation, and lifelong learning.