Christian Dior

Instore Training Manager

Christian Dior Couture is a prestigious luxury brand that offers clients more than just products; it invites them to be part of its rich heritage and passion for luxury. The company seeks employees who share enthusiasm and passion for being part of the House of Dior.

1. Develop and implement engaging training on sales, service, product knowledge, onboarding, and coaching, aligning with company strategy and market needs.
2. Evaluate training needs, track sales performance, and provide coaching and support to both underperforming and top-performing employees.
3. Oversee new employee orientation, conduct floor supervision, deliver spot coaching, and offer post-training follow-up.
4. Measure the impact of training programs on key performance indicators (KPIs) like sales and customer experience (CX), and continuously improve training based on data and feedback.
5. Partner with merchandising, visual, CRM, PR, and regional training teams to ensure alignment on brand initiatives and share best practices.
6. Foster a culture of continuous learning and development within the boutique, encouraging employee growth and knowledge sharing.
7. Actively contribute to the overall performance and achievement of the boutique's goals through effective training and development initiatives.

1. 3+ years of experience in a training role in retail or hospitality environment.

1. Strong verbal and written communication skills.
2. Ability to convey information clearly and concisely.
3. Adaptability in communication style to effectively train individuals with varying learning needs.
4. Exceptional time management and prioritization skills.
5. Fluency in German and English; another language is a plus.

Minimum of 3 years in a training role within a retail or hospitality environment.

Lunch benefit of €144 net per month.Additional day off on birthday.Access to Corporate Benefits.Special employee conditions after successful completion of probation period.Referral Program Bonus.Family atmosphere and flat hierarchies.Opportunities for further training and development.Career opportunities within the LVMH Group.

The company operates in an international environment with passionate people, offering amazing development opportunities. The workplace is characterized by a family atmosphere and flat hierarchies, located in Vienna.