Christian Dior In-Store Training Manager

New York City • USA

Sunday, January 26, 2025

Christian Dior Couture, a distinguished member of the LVMH Group, stands as a beacon of French heritage and innovation in the luxury fashion industry. Renowned for its exquisite craftsmanship and avant-garde designs, the Maison is committed to fostering an environment of sustainable growth and success. As part of the LVMH family, Christian Dior Couture values diversity, inclusivity, and the unique contributions of each talent, offering a workplace where creativity and community thrive.

1. Develop and facilitate comprehensive training programs within the boutique, encompassing brand culture, product knowledge, selling ceremonies, client development, and employee induction.
2. Continuously assess and address the training and development needs of the boutique, providing regular feedback to retail teams and corporate departments.
3. Evaluate existing training programs and collaborate with the training team to revise or create new programs based on business needs.
4. Partner with regional, merchandising, visual, events, CRM, and PR teams to develop seasonal product training.
5. Monitor productivity reporting processes and collaborate with regional leadership to coach and manage underperforming associates.
6. Oversee the induction and onboarding of new boutique employees and support store openings, events, and activations.
7. Assist management with on-the-floor coaching to enhance client experience, styling, and brand ambassadorship.
8. Provide detailed recaps of training sessions to training, boutique management, and retail leadership teams.
9. Communicate with retail leadership to assess the training level of all employees.
10. Coordinate and manage the training calendar to support seasonal launches, events, and activations.
11. Adjust priorities and manage time effectively to support business needs.
12. Track the effectiveness of training programs and provide regular follow-up to ensure sustainability.

1. Minimum 5 years of retail training experience, preferably within a luxury retail environment.
2. Strong passion and awareness of the luxury fashion industry.
3. Ability to develop a profound understanding of the Dior brand image.
4. Proficiency in creating interactive, creative, and comprehensive training programs.
5. Excellent communication skills, capable of conveying information clearly and concisely at all organizational levels.
6. Active listening skills and the ability to communicate material and instructions effectively.
7. Adherence to company policies and procedures.
8. Strong computer presentation skills, particularly in PowerPoint and Excel.
9. Willingness to work a full-time schedule, including nights, weekends, and holidays.
10. Ability to travel as required.

1. Leadership and coaching
2. Training program development
3. Cross-functional collaboration
4. Communication and presentation
5. Time management
6. Analytical and evaluative skills

Minimum 5 years of retail training experience, preferably in a luxury retail environment.

Salary range of $95,000 - $105,000 annually, plus bonus eligibility.

Comprehensive benefits package including medical, dental, vision, flexible spending accounts, short and long-term disability, employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family-friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with employer contributions matching plan, employee referral program, and more.

Christian Dior Couture fosters a vibrant and inclusive culture, deeply rooted in its French heritage and commitment to excellence. The Maison is dedicated to empowering its talents through a positive, authentic, and generous environment, where passion, determination, courage, and optimism are celebrated. As part of the LVMH Group, the company values diversity and inclusivity, encouraging employees to engage in communities focused on sustainability, diversity, equity, inclusion, and corporate social responsibility.