Christian Dior E-commerce Operations Assistant

Orléans • France

Monday, March 17, 2025

Christian Dior Couture, a prestigious house under the LVMH conglomerate, epitomizes luxury and innovation in the fashion industry. With a rich heritage and a global presence in over 40 countries, the brand is renowned for its commitment to excellence, creativity, and audacity. As an employer, Christian Dior Couture fosters a dynamic environment where over 8,500 talents thrive, embodying the visionary spirit of its founder.

1. Coordinate and oversee e-commerce operations from order validation to customer receipt, ensuring smooth processes and addressing any anomalies in collaboration with central and warehouse teams.
2. Maintain daily communication with the call center to provide necessary responses and solutions to customers.
3. Monitor performance indicators, processing times, and preparation quality, proposing continuous improvement solutions based on operational challenges.
4. Reconcile information between Dior's systems (OMS, POS) and the e-commerce warehouse (WMS), ensuring inventory accuracy and quality.

1. Final year student in an engineering school with a Bac +5 level education.
2. Strong interest in operational challenges.

1. Proficiency in Microsoft Office, particularly Excel.
2. Basic knowledge of WMS, POS, and ERP systems.
3. Excellent organizational skills and attention to detail.
4. Strong customer orientation and interpersonal skills.
5. Proficiency in English.

Beginner level experience is acceptable, ideally with some exposure to operational environments.

Final year of an engineering school, Bac +5 level.

The internship offers a comprehensive learning experience in a prestigious haute couture environment, providing significant exposure to the luxury sector and the opportunity to apply and deepen existing skills. The intern will be fully integrated into the team with defined responsibilities and mentorship.

Christian Dior Couture promotes a culture of inclusion and diversity, actively supporting employment opportunities for individuals with disabilities and valuing all forms of uniqueness. The company environment is characterized by its generosity, ambition, and commitment to excellence, courage, and optimism.