Christian Dior E-commerce Operations Assistant Intern

Christian Dior Couture, a prestigious French haute couture house, is renowned for its visionary designs and exceptional craftsmanship. With a legacy of excellence and a global presence in over 40 countries, the company embodies creativity, passion, and innovation. Christian Dior Couture is committed to fostering talent and promoting diversity and inclusion.

1. Coordinate and oversee e-commerce operations from order validation to customer receipt.
2. Collaborate closely with central teams and e-commerce warehouse operations.
3. Ensure customer satisfaction by managing alerts and anomalies.
4. Maintain communication with the call center to provide necessary solutions to customers.
5. Monitor performance indicators, processing times, and preparation quality.
6. Propose and implement continuous improvement solutions.
7. Reconcile information between Dior's IT systems and the e-commerce warehouse systems.
8. Ensure stock accuracy and conduct necessary adjustments in case of anomalies.

1. Currently in the final year of an engineering school program (Bac +5).

1. Strong interest in operational challenges.
2. Proficient in Microsoft Office, especially Excel.
3. Basic knowledge of WMS, POS, and ERP software.
4. Organized with excellent interpersonal skills.
5. Detail-oriented with strong customer focus.
6. Proficient in English.

Entry-level experience is acceptable.

Currently in the final year of an engineering school program (Bac +5).

The internship offers a significant learning opportunity in the luxury sector, allowing the intern to apply skills and deepen knowledge. The intern will be fully integrated into the team and will have responsibilities with guidance from a mentor.

The position is based in Orléans, France, within a dynamic and ambitious environment that values excellence, courage, and optimism. Christian Dior Couture promotes inclusion and diversity, supporting employment for individuals with disabilities and valuing all unique qualities.