Christian Dior Director of Client Development and Experience

New York • USA

Wednesday, January 15, 2025

Christian Dior Couture, a distinguished member of the LVMH Group, stands as a beacon of luxury and innovation. Renowned for its French heritage and vibrant culture, the Maison is celebrated for its unique savoir-faire and creativity. As a part of the LVMH family, Christian Dior Couture is committed to fostering an inclusive environment where diverse talents are valued and celebrated. The company is dedicated to sustainable growth and success, offering a positive and authentic workplace where employees can thrive and shape the future of luxury fashion.

1. Define and implement the clienteling strategy for the NY 57th Street Boutique, in alignment with business strategy and budget.
2. Develop and enhance relationships with top-tier clients, acting as the 'Top Client Ambassador' for the House of Dior.
3. Recruit new clients and cultivate relationships within local society circles.
4. Transform high-potential mid-tier clients into top-tier clients by fostering a culture of strategic client development.
5. Ensure an exceptional client journey and selling ceremony, surpassing Dior standards and local expectations.
6. Manage VIP rooms and coordinate with the Communications team to develop a calendar of boutique animations.
7. Lead the hospitality team and oversee the food and beverage offerings for clients.
8. Reinforce Dior standards to develop long-term relationships and exceed store sales and KPIs.
9. Promote a culture of client development and experience within the boutique.
10. Collaborate with various teams to create market-appropriate client experiences.

1. Minimum of 10 years of experience in luxury retail or client development.
2. Proven track record in client relationship management and development.
3. Strong leadership and team management skills.

1. Exceptional interpersonal and communication skills.
2. Ability to strategize and implement client development plans.
3. Proficiency in managing high-profile client relationships.
4. Strong organizational and project management skills.

Minimum 10 years of experience in luxury retail or client development is required.

The salary range is $150,000 - $185,000 annually, plus bonus eligibility.

Comprehensive benefits include medical, dental, vision, flexible spending accounts, disability coverage, employee discounts, paid time off, volunteer time off, mental health support, family-friendly benefits, commuter benefits, and a 401k plan with employer matching.

Christian Dior Couture fosters a culture of excellence, passion, and innovation. The workplace is characterized by a commitment to sustainability, diversity, and inclusion, providing employees with a sense of purpose and community. The Maison encourages a collaborative environment where creativity and authenticity are celebrated.