Christian Dior Digital Client Advisor

Paris • France

Saturday, April 26, 2025

Christian Dior Couture, a prestigious entity within the Mode & Maroquinerie division, is renowned for its unparalleled craftsmanship and timeless elegance. As part of the LVMH conglomerate, Dior offers a unique opportunity to work within a global leader in luxury fashion, where innovation meets tradition.

1. Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
2. Consistently deliver a highly professional approach and outstanding service; communicate effectively and with empathy via phone, email, social media, and written correspondence.
3. Develop a digital client book with the ability to recruit and cultivate top clients.
4. Escalate client issues requiring further resources to the appropriate supervisor to ensure satisfactory resolution.
5. Ensure all client communications are handled in line with Dior policies and processes.
6. Demonstrate and share brand awareness, storytelling, and product knowledge when communicating with clients.
7. Ensure qualitative monitoring and updating of customer information according to Dior tools, to retain existing customers and identify new high-potential ones.
8. Drive to achieve and exceed planned KPIs such as sales, clienteling, and client experience.
9. Recommend new and innovative approaches to address client concerns and share successful ideas within the team and department.
10. Develop excellent working relationships within the Dior network.

1. Bac+2 required from a higher education institution.
2. Previous experience in luxury sectors such as client service, boutiques, hotels, or concierge.

1. Proficient in Microsoft Office.
2. Salesforce knowledge is a plus.
3. Strong sales negotiation skills.
4. Ability to multi-task and prioritize competing tasks.
5. Clear demonstration of a client-first mindset.
6. Highly motivated, energetic, and inspirational team player.
7. Strong knowledge of fashion trends.

Beginner level experience in luxury sectors is required.

Bac+2 from a higher education institution.

Competitive benefits package including opportunities for career advancement within the Dior network.

Christian Dior Couture fosters a culture of innovation and excellence, where employees are encouraged to embody the brand's values of creativity and sophistication. The workplace environment is dynamic and collaborative, promoting both personal and professional growth.