Christian Dior Digital Client Advisor

Paris • France

Thursday, March 20, 2025

Christian Dior Couture, a prestigious name under the LVMH conglomerate, epitomizes luxury fashion. Renowned for its exquisite craftsmanship and innovative designs, Dior offers a dynamic work environment that fosters creativity and excellence. As part of LVMH, employees benefit from the vast resources and opportunities available within a global leader in luxury goods.

1. Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
2. Consistently deliver a highly professional approach and outstanding service; communicate effectively and with empathy via phone, email, social media, and written correspondence.
3. Develop a digital client book with the ability to recruit and cultivate top clients.
4. Escalate client issues requiring further resources to the appropriate supervisor to ensure satisfactory resolution.
5. Ensure all client communications adhere to Dior policies and processes.
6. Demonstrate and share brand awareness, storytelling, and product knowledge when communicating with clients.
7. Ensure qualitative monitoring and updating of customer information using Dior tools to retain existing customers and identify new high-potential clients.
8. Drive to achieve and exceed planned KPIs, such as sales, clienteling, and client experience.
9. Recommend new and innovative approaches to address client concerns and share successful ideas within the team and department.
10. Develop excellent working relationships within the Dior network.

1. Bac+2 required from a higher education institution.
2. Previous experience in luxury sectors such as client service, boutiques, hotels, or concierge.

1. Proficiency in Microsoft Office.
2. Salesforce knowledge is a plus.
3. Strong sales negotiation skills.
4. Ability to multi-task and prioritize competing tasks.
5. Flexibility to work a varied schedule.
6. Client-first mindset.
7. Highly motivated, energetic, and inspirational team player.
8. Strong knowledge of fashion trends.

Entry-level experience required, with a background in luxury client service preferred.

Bac+2 from a higher education institution.

Employees enjoy a hybrid working model, fostering a balance between professional and personal life, along with opportunities for career advancement within the Dior and LVMH network.

Christian Dior Couture cultivates a culture of innovation, elegance, and excellence. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and sophistication. The work environment is collaborative, dynamic, and supportive, providing ample opportunities for professional growth and development.