Christian Dior Digital Client Advisor Intern

Paris • France

Wednesday, April 30, 2025

Christian Dior Couture, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH Group. Renowned for its visionary designs and commitment to excellence, Dior continues to inspire and empower women worldwide. As an employer, the brand offers a dynamic environment where creativity and passion are celebrated, providing employees with the opportunity to contribute to its storied legacy.

1. Deliver exceptional client service by understanding and addressing individual client needs through effective communication.
2. Meet and exceed both quantitative and qualitative objectives.
3. Provide a positive and courteous client experience, embodying core brand values in every interaction.
4. Resolve client issues with professionalism and empathy via phone, email, social media, and written correspondence.
5. Escalate unresolved client issues to supervisors to ensure satisfactory resolution.
6. Adhere to Dior's policies and processes in all client communications.
7. Demonstrate brand awareness and product knowledge in client interactions.
8. Focus on personalization to enhance customer relationships.
9. Maintain and update customer information to retain current clients and identify potential new ones.
10. Achieve and exceed planned KPIs related to sales, clienteling, and client experience.
11. Propose innovative solutions to client concerns and share successful strategies within the team.
12. Foster strong working relationships within the Dior network.

1. Bac+2 from a higher education institution.
2. Previous experience in luxury sectors such as client service, boutiques, hotels, or concierge.

1. Proficiency in Microsoft Office.
2. Salesforce knowledge is advantageous.
3. Fluency in English and an additional language at C2 level (French, German, Italian, Spanish, Dutch, Portuguese, or Arabic).
4. Strong sales negotiation skills.
5. Ability to multitask and prioritize tasks.
6. Flexibility to work a varied schedule.
7. Client-first mindset.

Entry-level experience in luxury client service or related fields.

Bac+2 from a higher education institution.

Opportunity to work in a hybrid model, combining remote and on-site work at the Client Services Center near Paris.

Christian Dior Couture fosters a culture of passion, creativity, and excellence. Employees are encouraged to innovate and contribute to the brand's legacy, working in an environment that values diversity and collaboration.