Christian Dior Digital Client Advisor Intern

Paris • France

Tuesday, April 8, 2025

Christian Dior Couture, a distinguished name under the LVMH conglomerate, is renowned for its visionary approach to fashion and luxury. Since its inception in 1947, the brand has consistently transformed dreams into exquisite creations, embodying a spirit that continues to inspire and captivate. As part of LVMH, Christian Dior offers unparalleled opportunities for growth and development within the luxury industry.

1. Provide exceptional client service by addressing specific client needs with empathy and effective communication.
2. Meet and exceed quantitative and qualitative objectives.
3. Maintain a positive and courteous client experience, reflecting core brand values.
4. Resolve client issues professionally via phone, email, social media, and written correspondence.
5. Escalate unresolved client issues to supervisors for satisfactory resolution.
6. Ensure all client communications adhere to Dior policies and processes.
7. Demonstrate brand awareness, storytelling, and product knowledge in client interactions.
8. Focus on personalization actions to enhance customer relationships.
9. Monitor and update customer information to retain existing clients and identify new prospects.
10. Achieve and surpass planned KPIs related to sales, clienteling, and client experience.
11. Recommend innovative solutions to client concerns and share successful strategies with the team.
12. Develop strong working relationships within the Dior network.

1. Bac+2 from a higher education institution.
2. Previous experience in luxury sectors such as client service, boutiques, hotels, or concierge.

1. Proficiency in Microsoft Office.
2. Knowledge of Salesforce is advantageous.
3. Fluency in English and an additional language (French, German, Italian, Spanish, Dutch, Portuguese, or Arabic at C2 level).
4. Strong sales negotiation skills.
5. Ability to multitask and prioritize tasks effectively.
6. Flexibility to work a varied schedule.
7. Client-first mindset.

Entry-level position suitable for candidates with initial experience in luxury client services.

Bac+2 from a higher education institution.

Opportunity to work within a prestigious luxury brand with potential for career growth.

Christian Dior Couture fosters a culture of passion, innovation, and excellence, encouraging employees to embody the brand's visionary spirit. As part of the LVMH family, the company values creativity and offers a dynamic environment for professional development.