Christian Dior Department Manager - Shoes

London • UK

Monday, March 17, 2025

Christian Dior Couture, a prestigious entity within the LVMH group, is synonymous with luxury and elegance. As an employer, the brand offers a unique opportunity to be part of a rich heritage, inviting employees to share in its passion for fashion and luxury. Dior is committed to fostering a dynamic and inspiring work environment where employees are encouraged to contribute to the brand's legacy.

1. Manage the department's sales performance and uphold service standards.
2. Maximize sales and minimize resource wastage through effective use of space and stock.
3. Ensure merchandise is displayed effectively using promotional materials.
4. Lead client recruitment and foster client loyalty through CRM activities.
5. Achieve department capture rate and mystery shopper targets.
6. Handle customer situations with professionalism.
7. Monitor competitor activity and communicate insights to the team.
8. Maintain full knowledge of back office functions and department analysis.
9. Ensure correct basic stock levels and timely replenishment of popular items.
10. Control stock loss within budget and conduct effective stock audits.
11. Adhere to company security procedures and report suspected shoplifters.
12. Participate in recruitment, training, evaluation, and development of staff.
13. Manage employee performance appraisals and identify development opportunities.
14. Communicate effectively to develop a stable team and succession plan.
15. Conduct morning briefings and motivate the team to achieve objectives.
16. Ensure adherence to health and safety policies for staff and customers.

1. Previous management experience in retail, ideally within luxury goods.
2. Expertise in shoes and fashion trends.
3. Minimum 5 years of relevant experience.

1. Excellent communication and relationship-building skills.
2. Outstanding customer service and commercial creativity.
3. Strong initiative and fashion sensitivity.
4. Fluency in a second language (preferred).

A minimum of 5 years of relevant experience in retail management, preferably within the luxury sector, with a focus on shoes.

Comprehensive benefits package including health and safety adherence, professional development opportunities, and a dynamic work environment.

Christian Dior Couture fosters a culture of passion, creativity, and excellence. Employees are encouraged to embody the brand's values and contribute to its storied legacy. The work environment is dynamic and supportive, promoting personal and professional growth.