Christian Dior Department Manager

Christian Dior Couture is a leading maison within the luxury fashion sector and is part of the LVMH group. The brand is recognised for its haute couture heritage, meticulous craftsmanship and immersive boutique experiences, offering career opportunities across retail, creative and corporate functions within a high-standard, design-led organisation.

1. Lead and motivate the department team to achieve sales targets and deliver impeccable customer service.
2. Develop talent through coaching, product and sales training, regular feedback and monthly individual evaluations.
3. Manage day-to-day department operations, including recruitment support, onboarding of new joiners and upkeep of team appearance and service standards.
4. Set and monitor objectives and KPIs for the department and take corrective action to optimise performance and sell-through.
5. Conduct spot coaching and morning briefings to drive daily execution and staff engagement.
6. Optimise cross-selling and collaboration with other departments to maximise boutique turnover.
7. Ensure adherence to visual merchandising standards and maintain the selling space and brand image.
8. Manage customer relations within the department, including clienteling, database maintenance and resolution of client service issues.
9. Represent the brand on the shop floor, welcome clients, and create a multisensory, hospitality-driven selling experience.
10. Support and participate in boutique events and activities to strengthen client relationships and grow a high-potential clientele base.

1. Minimum 5 years’ experience in a similar retail management capacity.
2. Proven ability to lead and develop retail teams and to deliver on sales KPIs.
3. Experience in luxury retail is advantageous.
4. Excellent interpersonal and written communication skills.
5. Strong problem analysis and problem-solving capabilities.
6. High standards of accuracy, presentation and client service.

1. Team leadership and talent development
2. Clienteling and customer relationship management
3. Product and sales training delivery
4. KPI setting and performance management
5. Visual merchandising execution
6. Mystery shopping optimisation
7. Complaint management and customer service
8. Attention to detail and stress resilience

Minimum five years’ experience in a comparable retail management role; prior experience within luxury retail is a strong advantage.

High school diploma or equivalent required; bachelor's degree in Business, Retail Management, Hospitality or a related discipline preferred.

Christian Dior Couture fosters a culture of creative excellence, exacting standards and attentive client service. The working environment is fast-paced and collaborative, with an emphasis on craftsmanship, brand storytelling and professional development within the broader LVMH group.