Christian Dior Department Deputy Manager

London • UK

Monday, March 17, 2025

Christian Dior Couture, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH group. Renowned for its rich heritage and commitment to excellence, Dior offers not only exquisite products but also invites clients and employees alike to become part of its storied legacy. The brand seeks individuals who share a passion for luxury and a dedication to the values that define the House of Dior.

1. Lead by example, mentor, and train the team to enhance their sales and service techniques.
2. Support the Department Manager in developing and implementing a local client development strategy.
3. Build internal relationships to facilitate cross-selling across product categories.
4. Cultivate client loyalty by building relationships with VVIC and Elite clients.
5. Monitor and improve sales levels within the department.
6. Efficiently handle customer complaints.
7. Assist the Department Manager in achieving commercial goals while adhering to company policies.
8. Develop relationships with Head Office to provide feedback on clientele and product performance.
9. Support stock ordering and management as needed.
10. Organize and delegate daily tasks to the store team.
11. Assist in recruiting, evaluating, motivating, and developing the team.
12. Minimize stock losses and store operating expenses.
13. Maintain high standards of housekeeping and display within the department.
14. Ensure compliance with selling systems, cash, credit, and exchange procedures.
15. Maximize security and prevent product theft.
16. Ensure department operations align with company administration systems to minimize losses.
17. Perform additional duties as directed by the Line Manager or Head Office.
18. Represent Christian Dior as a brand ambassador at events.

1. Previous management experience in retail, preferably in luxury goods.
2. Expertise in leather goods and accessories.
3. Fluency in a second language is preferred.

1. Excellent communication and relationship-building skills.
2. Outstanding customer service acumen.
3. Initiative and commercial creativity with a keen fashion sense.
4. Strong knowledge of fashion and trends.

Minimum of 5 years of relevant experience in retail management, ideally within the luxury sector.

The role offers an opportunity to work within a globally recognized luxury brand, providing a dynamic and inspiring work environment with potential career growth.

Christian Dior Couture fosters a culture of passion, creativity, and excellence. Employees are encouraged to embody the brand's values and contribute to its legacy. The workplace is dynamic and collaborative, with a strong emphasis on personal development and client engagement.