Christian Dior CRM Specialist

Dubai • UAE

Tuesday, February 11, 2025

Christian Dior Couture, a distinguished entity within the Fashion & Leather Goods sector, is part of the globally renowned LVMH Group. As a leader in luxury fashion, the brand is synonymous with elegance, innovation, and a commitment to excellence. The company offers a dynamic environment where creativity and expertise are nurtured, providing employees with opportunities to contribute to the legacy of a prestigious maison.

1. Ensure the integrity and enhancement of the Dior client database, maximizing opportunities for return on investment through client actions.
2. Develop new clients and prospects, fostering loyalty alongside store teams, and deliver an exceptional luxury experience to VIP clients.
3. Maintain accurate client data, updating with qualitative information through cross-checking with store client books and retail teams, and direct client feedback.
4. Train and coach store teams on customer relationship management, including monitoring capture rates and organizing training sessions on communication etiquette.
5. Optimize boutique business through strategic use of the database, preparing action plans for sales teams with clear objectives and deadlines.
6. Support sales teams in delivering exceptional service to top clients, building loyalty and maximizing potential for new clients.
7. Collaborate with partners and business developers to cultivate new prospects and redistribute inactive clients to sales teams with specific objectives.
8. Support in-store events such as pop-ups and special promotions to enhance client engagement.

1. Marketing degree or equivalent qualification.
2. Minimum of 3 years of experience in a similar role within luxury retail.

1. Proficiency in English; Arabic language skills are advantageous.
2. Strong organizational and communication skills.
3. Ability to work independently and collaboratively within a team.
4. Hands-on approach with a focus on shop floor activities.

A minimum of 5 years of experience in a related field is required.

Marketing degree or equivalent qualification.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and advancement within a prestigious global brand.

Christian Dior Couture fosters a culture of innovation, creativity, and excellence. Employees are encouraged to contribute to the brand's legacy while working in a collaborative and dynamic environment. The company values diversity and inclusivity, providing a supportive workplace where talent is nurtured and success is shared.