Christian Dior CRM Project Manager, Europe

Parfums Christian Dior is the beauty division of a global French luxury Maison within the LVMH group, renowned for its couture sensibility applied to perfume and cosmetics. The House combines creative heritage and meticulous craftsmanship with data-driven retail and digital innovation to deliver a premium client experience across boutiques, department stores and digital channels.

1. Deploy and localize the European CRM strategy in alignment with business priorities and client database growth objectives.
2. Orchestrate omnichannel client activation plans (one‑to‑one and one‑to‑many), adapting channel mix by segment (newsletters, print, clienteling and digital touchpoints).
3. Manage campaign production in Adobe Campaign and support campaign planning, prioritization and deliverable follow‑up with internal stakeholders.
4. Contribute to rollout and continuous optimization of CRM programs (clienteling, automated lifecycle journeys) and advise on editorial mechanics.
5. Ensure data quality and contribute to client data collection improvement initiatives in collaboration with Central teams and LVMH Beauty Tech.
6. Analyze campaign performance, implement A/B tests, identify optimization levers and translate results into actionable recommendations.
7. Support and coordinate with local market CRM teams to ensure alignment with European guidelines and share best practices across markets.

1. Master’s degree (Bac+4/5) in Marketing, E‑Business, Data or equivalent.
2. 1–2 years of hands‑on experience in CRM with a focus on client activation and data management, preferably in retail or luxury and at a regional scope.
3. Practical experience with campaign production and CRM tooling (Adobe Campaign preferred).
4. Fluent English (essential) and strong interpersonal skills for cross‑functional, international collaboration.
5. Analytical, data‑driven mindset with rigor, proactivity and a results‑orientation; curiosity for CRM innovation.

1. Adobe Campaign
2. Power BI
3. Omnichannel activation
4. Clienteling
5. A/B testing
6. Data quality and client data management

1–2 years of CRM experience focused on client activation and data management, ideally in a retail or luxury environment and covering multiple markets across a region.

Master’s degree (Bac+4/5) in Marketing, E‑Business, Data or equivalent.

The House combines haute‑parfumerie and cosmetic savoir‑faire with ambition for creativity, excellence and client obsession. The organisation emphasises collaborative, cross‑disciplinary work, international exposure and a commitment to inclusivity and diversity as core values.