Christian Dior Counter Manager

Parfums Christian Dior, a prestigious brand under the LVMH conglomerate, is renowned for its luxurious fragrances and cosmetics. As an employer, Dior offers an enriching environment that fosters personal and professional growth, encouraging employees to embody the brand's values and contribute to its global success.

1. Manage and lead the counter team, ensuring team spirit and energy.
2. Ensure the team understands and adheres to Dior's strategies, objectives, and standards.
3. Set achievable individual KPIs for team members.
4. Guide and develop team skills using Dior tools and training materials.
5. Inspire and set an example for staff, ensuring adherence to standard operating procedures and checkout protocols.
6. Cultivate a culture of excellence and continuous improvement.
7. Create a positive work environment that encourages feedback, diversity, mutual respect, and teamwork.
8. Achieve sales targets using all available resources, including products, services, and events.
9. Develop business plans to expand the customer base and enhance market ranking.
10. Monitor competitors and identify business development opportunities.
11. Drive the implementation and success of Dior promotional programs.
12. Manage internal and external communications to ensure successful in-store and online activities.
13. Optimize stock levels and sales through sales data analysis and department communication.
14. Lead by example in sales activities, ensuring a welcoming boutique environment.
15. Promote a customer-centric, service-oriented mindset.
16. Deliver high-level service throughout the sales process, providing memorable customer experiences.
17. Utilize customer data to retain, recruit, and enhance customer loyalty.
18. Propose and execute boutique event plans to increase store traffic and customer loyalty.
19. Manage daily administrative tasks, including shift planning, inventory management, order sorting, and sales analysis.
20. Ensure compliance with company policies, SOPs, and employee codes.
21. Strengthen relationships with retailers and ensure high-standard displays.

1. 5+ years of management experience in the luxury retail sector.
2. Proven track record in retail performance (sales and profitability).
3. Experience working in a luxury retail environment.

1. Exceptional sales skills.
2. Proficient in networking.
3. Strong knowledge of beauty products and extensive vocabulary.
4. Proficient in computer use and analytical skills.
5. Customer management skills.
6. Excellent writing, communication, and interpersonal skills.
7. Fluency in Mandarin Chinese and English (for large stores).
8. Outstanding staff management abilities.

5+ years of management experience in luxury retail with a proven track record in sales and profitability.

Employees enjoy a dynamic and supportive work environment with opportunities for professional development and growth within a prestigious global brand.

Dior fosters a culture of excellence, innovation, and collaboration. The workplace is dynamic, encouraging diversity, mutual respect, and teamwork. Employees are motivated to achieve their best and contribute to the brand's legacy.