Christian Dior CRM Project Assistant (Apprenticeship)

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Location
Neuilly‑sur‑SeineÎle-de-FranceFrance
Employment
Contract
Seniority
Entry-Level
Posted
Mar 23, 2026

About Christian Dior

Parfums Christian Dior is the fragrance and cosmetics house of a global luxury group and operates within the LVMH portfolio. The Maison combines haute‑parfumerie and cosmetics savoir‑faire with an international retail footprint, delivering highly curated client experiences across boutiques, department stores and digital channels.

Parfums Christian Dior in Neuilly‑sur‑Seine seeks a CRM Project Assistant (apprenticeship) to support CRM campaigns and omnichannel customer experience.

Role & Responsibilities

  • Support the CRM Project Manager in deploying the France CRM strategy and ensuring omnichannel coherence across boutiques, grands magasins and Dior.com.
  • Prepare, configure and execute Email, Clienteling and Print campaigns in the CRM tools from brief and asset reception through scheduling and post‑send monitoring.
  • Assist in the development of the CRM communications plan and definition of campaign targetings to acquire, activate and retain clients.
  • Contribute to the animation of product launches, seasonal highlights and Maison events by creating campaign assets and operational supports for all channels.
  • Analyse campaign performance and produce actionable reporting to recommend optimisations.
  • Participate in the management and activation of the Dior Beauty Privé loyalty programme.
  • Conduct competitive monitoring and track market trends to inform CRM initiatives.

Qualifications

  • Enrolled in a Master's programme (business school or equivalent) and eligible for a French alternance (work‑study) contract.
  • Ideally one prior internship or first professional experience in CRM or digital marketing.
  • Strong interest in cosmetics and the luxury sector, with a client‑centric mindset.
  • Comfortable with data analysis and producing performance reports to support decision making.
  • Proactive team player with adaptability, collaboration skills and a critical, initiative‑driven approach.

Skills

CRM tools Microsoft Office Adobe Campaign Data analysis and reporting Email, Clienteling and Print campaign execution

Experience

Entry‑level: candidates should be current Master's students seeking an alternance and ideally possess a first internship or initial exposure to CRM operations.

Education

Master's level student (business school or equivalent), enrolled in a programme qualifying for an alternance/work‑study contract.

Workplace

This position is based in Neuilly‑sur‑Seine, Île-de-France, France, within easy reach of Paris.

Culture

The Maison places high value on creativity, craftsmanship and collaborative excellence while championing inclusion and diversity as central to its long‑term vitality. Employees operate in a disciplined yet imaginative environment that seeks to combine French luxury standards with a warm, team‑oriented culture.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Christian Dior, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «CRM Assistant (Work‑Study)», «CRM Project Coordinator — Apprenticeship», «Digital CRM Assistant», «Customer Relationship Management Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.