Christian Dior Client Service Representative

New York • USA

Tuesday, March 18, 2025

Christian Dior Couture, a distinguished entity within the LVMH Group, epitomizes the confluence of French heritage and modern innovation. Renowned for its iconic designs and commitment to excellence, the Maison fosters an environment that champions sustainable growth and the nurturing of talent. As part of LVMH, Christian Dior Couture is dedicated to creating an inclusive workplace that values diversity, equity, and corporate social responsibility.

1. Ensure outstanding customer service by creating a friendly and welcoming environment.
2. Accurately manage cash and media transactions at registers.
3. Utilize proper telephone etiquette for customer inquiries and call transfers.
4. Assist in packaging customer purchases.
5. Collaborate with Boutique Leadership Team on customer exchanges and returns.
6. Communicate customer feedback to management.
7. Complete opening and closing procedures, ensuring cash and receipts are secured.
8. Maintain a tidy register area and ensure supplies are stocked.
9. Support floor moves, merchandising, and housekeeping tasks.
10. Provide assistance on the selling floor as needed.
11. Participate in inventory processes.
12. Address and resolve issues affecting service and efficiency in the cash wrap area.
13. Support general boutique operations, including safety and security protocols.

1. Minimum 3 years of retail cashiering experience, luxury background preferred.
2. Ability to work a flexible schedule, including nights, weekends, and holidays.
3. Strong interpersonal, communication, and organizational skills.
4. Physical ability to stand for extended periods and handle merchandise.
5. Willingness to adhere to company policies and procedures.
6. Availability to travel as needed.

1. Customer service excellence
2. Cash handling and register management
3. Effective communication
4. Problem-solving
5. Organizational skills
6. Team collaboration

A minimum of 3 years in retail cashiering, preferably within the luxury sector.

The position offers a salary range of $18-$23 per hour, with eligibility for bonuses.

Comprehensive benefits include medical, dental, vision, flexible spending accounts, disability coverage, employee discounts, paid time off, volunteer time off, holidays, mental health support, family-friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k with employer matching, and an employee referral program.

Christian Dior Couture prides itself on a vibrant and inclusive culture that values each unique talent. The company is committed to ethical practices, social responsibility, and environmental protection, fostering a sense of purpose among employees. Engagement in employee-led communities focused on sustainability, diversity, equity, and inclusion is encouraged.