Christian Dior Client Service Representative

New York • USA

Monday, February 17, 2025

Christian Dior Couture, a distinguished member of the LVMH Group, is renowned for its rich French heritage and vibrant culture. The brand is celebrated for its unique savoir-faire and creativity, offering a nurturing environment for sustainable growth and success. LVMH, a global leader in luxury, values diversity and inclusion, fostering a sense of purpose and community among its employees.

1. Ensure exceptional customer service by creating a friendly and welcoming environment, including greeting and acknowledging customers, maintaining housekeeping standards, and possessing product knowledge.
2. Accurately and efficiently process transactions at registers, maintaining all cash and media accurately.
3. Utilize proper telephone etiquette for answering calls, taking messages, and addressing customer inquiries.
4. Assist in packing or wrapping customers’ merchandise.
5. Handle customer exchanges or returns in collaboration with the Boutique Leadership Team.
6. Communicate customer requests and feedback to management.
7. Complete all opening and closing procedures, ensuring the security of all cash and receipts.
8. Maintain an orderly appearance of the register area and ensure supplies are stocked.
9. Assist in floor moves, merchandising, display maintenance, and housekeeping.
10. Provide support to the selling floor as needed.
11. Participate in all inventory processes.
12. Resolve issues and make informed suggestions to enhance service and efficiency at the cash wrap area.
13. Support general Boutique operational tasks, including safety and security, and adherence to policies and procedures.

1. At least 3 years of retail cashiering experience, preferably in a luxury environment.
2. Ability to work a full-time schedule, including varied hours/days, nights, weekends, and holidays.
3. Strong interpersonal, communication, organizational, and follow-through skills.
4. Physical ability to stand for extended periods and handle merchandise and fixtures, including lifting.
5. Willingness to adhere to all company policies, procedures, regulations, and standards.
6. Availability to travel as needed.

1. Customer service excellence
2. Cash handling and register operation
3. Effective communication
4. Organizational skills
5. Problem-solving abilities
6. Adaptability to varied schedules

Minimum 3 years of retail cashiering experience, with a preference for luxury background.

Salary range of $18-$23 per hour, plus bonus eligibility.

Comprehensive benefits including medical, dental, vision, Flexible Spending Accounts, short and long-term disability, employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family-friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with employer contributions matching plan, employee referral program, and more.

Christian Dior Couture fosters a positive, authentic, and generous environment where talents are shaped for the future. The company is committed to diversity, equity, and inclusion, encouraging employees to engage in communities with shared values. As part of the LVMH Group, Christian Dior Couture emphasizes ethics, social responsibility, and environmental protection.