Christian Dior Client Service Representative

Montreal • Canada

Thursday, January 23, 2025

Christian Dior Couture, a distinguished member of the LVMH Group, stands as a beacon of French heritage and innovation in the luxury fashion industry. Renowned for its exquisite craftsmanship and creative prowess, the Maison offers a nurturing environment where talent flourishes. As part of the LVMH family, Christian Dior Couture is committed to fostering an inclusive workplace that celebrates diversity and empowers its employees to make a meaningful impact.

1. Deliver exceptional customer service by creating a welcoming and friendly environment, ensuring customers are greeted and acknowledged.
2. Efficiently manage point-of-sale systems, ensuring accuracy in cash handling and media transactions.
3. Maintain telephone etiquette, handling customer inquiries and messages with professionalism.
4. Assist in packaging and wrapping customer purchases.
5. Collaborate with Boutique Leadership to manage customer exchanges and returns.
6. Communicate customer feedback and requests to management.
7. Perform opening and closing procedures, securing cash and receipts accurately.
8. Maintain the orderliness of the register area and ensure supplies are stocked.
9. Support merchandising, display maintenance, and housekeeping tasks.
10. Provide assistance on the selling floor as needed.
11. Participate in inventory processes.
12. Address and resolve issues affecting service and productivity in the cash wrap area.
13. Support general boutique operations, including safety, security, and policy adherence.

1. Minimum of 3 years of retail cashiering experience, preferably in the luxury sector.
2. Ability to work a flexible full-time schedule, including nights, weekends, and holidays.
3. Strong interpersonal, communication, and organizational skills.
4. Physical capability to stand for extended periods and handle merchandise and fixtures.
5. Commitment to adhere to company policies, procedures, and standards.

1. Exceptional customer service skills
2. Proficiency in cash handling and POS systems
3. Strong communication and interpersonal skills
4. Organizational and multitasking abilities
5. Problem-solving skills

Minimum 3 years of retail cashiering experience, preferably within the luxury sector.

Christian Dior Couture offers a comprehensive benefits package, including opportunities for professional growth and development within the LVMH Group. Employees are encouraged to participate in various communities focused on sustainability, diversity, equity, inclusion, and corporate social responsibility.

Christian Dior Couture fosters a vibrant and inclusive culture, deeply rooted in its French heritage and commitment to excellence. The Maison values creativity, authenticity, and generosity, providing a positive environment where talents are nurtured and empowered. As part of the LVMH Group, the company emphasizes ethical practices, social responsibility, and environmental protection, creating a workplace where people truly make the difference.