Christian Dior Client Service Representative

McLean USA

Monday, February 3, 2025

Christian Dior Couture, a distinguished member of the LVMH Group, stands as a beacon of French heritage and vibrant culture, renowned for its unique savoir-faire and creativity. The Maison is committed to sustainable growth and success, fostering an environment where talents are nurtured in a positive, authentic, and generous atmosphere. As part of the LVMH Group, Christian Dior Couture values inclusivity and diversity, providing equal employment opportunities and encouraging the creation of communities with shared values that extend beyond the organization.

1. Deliver exceptional customer service by creating a friendly and welcoming environment, including greeting and acknowledging customers, maintaining housekeeping standards, and possessing solid product knowledge.
2. Efficiently manage point-of-sale transactions, ensuring accuracy in cash handling and media maintenance.
3. Exhibit proper telephone etiquette for customer inquiries, message taking, and call transfers.
4. Assist in the packing or wrapping of customer purchases.
5. Collaborate with the Boutique Leadership Team to manage customer exchanges or returns.
6. Communicate customer requests and feedback to management.
7. Complete all opening and closing procedures accurately, securing all cash and receipts.
8. Maintain an orderly register area and ensure supplies are stocked.
9. Support floor moves, merchandising, display maintenance, and housekeeping.
10. Provide assistance on the selling floor as needed.
11. Participate in inventory processes.
12. Resolve issues and make informed suggestions to enhance service and productivity in the cash wrap area.
13. Support general boutique operations, including safety, security, policy adherence, and product receiving.

1. Minimum 3 years of retail cashiering experience, preferably within a luxury environment.
2. Ability to work a full-time schedule, including varied hours, nights, weekends, and holidays.
3. Strong interpersonal, communication, organizational, and follow-through skills.
4. Physical ability to stand for extended periods and handle merchandise and fixtures throughout the store.
5. Adherence to company policies, procedures, regulations, and standards.

1. Exceptional customer service skills
2. Proficiency in cash handling and point-of-sale systems
3. Effective communication and telephone etiquette
4. Organizational and multitasking abilities
5. Problem-solving and decision-making skills

Minimum 3 years of retail cashiering experience, preferably within a luxury environment.

Christian Dior Couture offers a comprehensive benefits package, including opportunities for career growth within the LVMH Group, engagement in employee-led communities focused on sustainability, diversity, equity, and inclusion, and corporate social responsibility initiatives.

Christian Dior Couture fosters a culture of excellence, passion, and creativity, deeply rooted in its French heritage. The Maison is dedicated to shaping the future of its talents in a nurturing environment that values authenticity and generosity. As part of the LVMH Group, the company emphasizes inclusivity and the importance of creating communities that enrich and impact beyond the organization.