Christian Dior Client Development Intern

London • UK

Wednesday, May 7, 2025

Christian Dior Couture, a prestigious entity within the Fashion & Leather Goods sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the esteemed LVMH conglomerate, Christian Dior offers unparalleled opportunities for those passionate about luxury fashion. Employees are invited to become part of a legacy that values heritage, innovation, and a commitment to excellence.

1. Provide a positive, courteous, and pleasant customer experience by incorporating core brand values and integrity throughout each remote interaction.
2. Consistently deliver a highly professional approach and outstanding service through effective and empathetic communication via phone and email.
3. Ensure all customer communications adhere to Dior's policies and processes.
4. Demonstrate and share brand awareness, storytelling, and product knowledge when communicating with customers.
5. Liaise with in-store sales assistants to provide accurate information.
6. Drive to achieve and exceed goals and planned KPIs.
7. Recommend new and innovative approaches to address customer concerns and share successful ideas within the team.
8. Ensure accurate data is included for statistics and workload analysis.
9. Develop excellent working relationships within the Dior network.

1. Fluent in English
2. Strong understanding of retail business operations
3. Strong understanding of luxury standards and service
4. Preferably previous experience in luxury customer service (retail)

1. Strong analytical, reporting, and presentation skills
2. Proficient in use of Windows Office (Excel, Word, PowerPoint)
3. Quick adaptation to new software/systems
4. Time management skills
5. Committed, flexible, self-motivated
6. Passionate about CRM, marketing, and customer behavior
7. Outstanding communication skills, both written and verbal
8. Strong styling and empathetic skills
9. Clear demonstration of a customer-first mindset

Beginner level experience, preferably in luxury customer service or retail.

Opportunity to work within a prestigious luxury brand and gain valuable experience in client development and retail operations.

Christian Dior Couture fosters a culture of passion and dedication, where employees are encouraged to embody the brand's heritage and values. The workplace environment is dynamic and collaborative, offering opportunities for personal and professional growth within the luxury fashion industry.