Christian Dior Client Advisor

Jersey City • USA

Wednesday, July 16, 2025

Christian Dior Couture, a prestigious name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of the larger LVMH conglomerate, Dior offers unparalleled opportunities for professional growth and development within a dynamic and sophisticated environment.

1. Provide a positive, courteous, and pleasant customer experience by incorporating core brand values and integrity throughout each interaction.
2. Consistently deliver a highly professional approach and outstanding service to resolve customer issues; communicate effectively and with empathy via phone, email, social media, and written correspondence.
3. Escalate customer issues requiring further resources to the appropriate supervisor to ensure satisfactory resolution.
4. Ensure all customer communications are handled in line with Dior policies and processes.
5. Demonstrate and share brand awareness, storytelling, and product knowledge when communicating with customers.
6. Drive to achieve and exceed sales goals and planned KPIs, including proper case management, sales and service targets, quality assurance scores, productivity goals, and schedule adherence.
7. Recommend new and innovative approaches to address customer concerns and share successful ideas within the team and department.
8. Enter accurate information into Diorlink and initiate updates to the SCRM database as appropriate.
9. Ensure accurate data inclusion for statistics and workload analysis.
10. Develop excellent working relationships within the Dior network.
11. Perform outbound contacts as required for sales driving and client issue resolution.
12. Collaborate across the entire Client Services Center team.

1. Previous experience in luxury customer service, preferably in retail, luxury retail, hotel, or concierge businesses and hospitality background.
2. Outstanding communication skills, both written and verbal.
3. Strong sales negotiation skills.
4. Clear demonstration of a customer-first mindset.
5. Highly motivated, energetic, and inspirational team player.
6. Ability to work a varied schedule, including hours/days/nights/holidays and weekends.
7. Ability to multitask and prioritize competing tasks.
8. Fluent in English and Spanish, ideally also in French and Mandarin.
9. Proficient in Microsoft Office.
10. Salesforce knowledge is a plus.

1. Customer service excellence
2. Effective communication
3. Sales negotiation
4. Multitasking and prioritization
5. Brand awareness and storytelling
6. Data entry and analysis
7. Collaboration

Minimum of 3 years in luxury customer service, preferably in retail, luxury retail, hotel, or concierge businesses and hospitality.

Christian Dior Couture offers a hybrid working model, allowing for a balance between remote and in-office work, fostering both flexibility and collaboration.

Christian Dior Couture fosters a culture of excellence, innovation, and collaboration. Employees are encouraged to embody the brand's core values and integrity, contributing to a dynamic and sophisticated work environment.