Christian Dior Boutique Operations Supervisor

Christian Dior Couture is a leading French haute couture and luxury ready-to-wear Maison within the LVMH group. Renowned for its craftsmanship, creativity and savoir‑faire across fashion and leather goods, the Maison offers structured retail operations and internal career pathways within the wider LVMH network.

1. Support and oversee back‑of‑house (BOH) operations to ensure smooth, efficient functioning of the Melbourne City boutique.
2. Monitor and manage stock inventory levels and conditions; collaborate with the Boutique Manager to ensure accurate, timely replenishments.
3. Provide operational solutions and recommendations to the Boutique Manager to improve processes and controls.
4. Coach, guide and motivate boutique staff to optimise operational efficiency and maintain service standards.
5. Perform administrative duties including cashiering, transaction updates, financial reporting and management of boutique expenses.
6. Oversee boutique presentation and tidiness to ensure an exceptional client experience aligned with DIOR standards.
7. Manage maintenance issues and supervise performance of external vendors and service providers.

1. Minimum 3 years' relevant experience in retail; ideally 4 years with at least 1 year in a supervisory role within luxury retail.
2. Demonstrable experience in inventory control, cash handling and retail administration.
3. Strong attention to detail with a control‑focused and logical mindset.
4. Proven ability to coach and lead small teams in a high‑service environment.
5. Ability to perform under pressure, self‑motivation, and a proactive approach to problem solving.

1. Inventory management
2. Cashiering and transaction processing
3. Retail reporting and expense oversight
4. Vendor management
5. Team coaching and leadership
6. Attention to detail
7. Administrative organisation
8. Ability to work under pressure
9. Proactive problem solving

Minimum 3 years' experience in retail operations, preferably within the luxury sector; prior supervisory responsibility for at least one year and hands‑on BOH experience managing stock, cash procedures and vendor relationships.

High school diploma or equivalent required; tertiary qualification in retail, business, hospitality or a related discipline preferred.

Internal career progression within DIOR and the LVMH Group; generous staff discount; monthly commission, annual bonus and incentives; three Wellness Days per year; ongoing training and development programmes; access to Employee Assistance Programme.

DIOR fosters a high‑standards, craftsmanship‑led environment with a strong emphasis on creativity, excellence and client experience. The Maison values professional development and offers clear internal mobility within the LVMH network while promoting inclusivity and collaborative teamwork.