Christian Dior Assistant Logistics Manager, Omni Channel Operations

Tokyo • Japan

Friday, April 4, 2025

Christian Dior Couture, a prestigious name in the luxury fashion industry, is part of the LVMH Group, a global leader in high-quality products. As an employer, Christian Dior Couture is renowned for its commitment to excellence, innovation, and the cultivation of talent within a dynamic and inspiring work environment.

1. Act as the primary liaison between Christian Dior Couture and the third-party logistics provider (3PL), ensuring the 3PL meets performance and operational expectations.
2. Oversee facility and account managers at the 3PL, providing leadership support and solutions to reported issues.
3. Coordinate with the 3PL on forecasting volume, seasonality, and events to prevent capacity and material shortages.
4. Assess and train facility associates in picking, packing, and the pack/hold process, ensuring alignment with Dior's standard operating procedures.
5. Conduct dock and pack/hold inspections to ensure shipment accuracy.
6. Develop schedules and priorities for order preparation and work closely with stores for 'longtail' order fulfillment.
7. Supervise and monitor return process management.
8. Reconcile information between the 3PL's Warehouse Management System (WMS) and Dior's Point of Sale (POS) and e-commerce systems, ensuring data accuracy.
9. Maintain a solid understanding of current inventory levels and ensure accurate reflection in brand POS and WMS.
10. Build processes for monitoring, alerting, managing, and escalating inventory and order issues.
11. Ensure the 3PL manages daily operations in alignment with Dior's priorities.
12. Drive KPI reviews with the 3PL and ensure appropriate action plans are in place.
13. Conduct strategic reviews and analysis with the 3PL to understand capacity and financial opportunities and risks.
14. Drive continuous improvement actions with the 3PL and validate 3PL's invoices, controlling operational costs.
15. Perform additional duties and responsibilities as necessary during business growth.

1. Bachelor's degree in Supply Chain, Engineering, Logistics, Technology, Operations, or related field.
2. 4-5 years of experience in warehousing operations with knowledge of material handling procedures and computer systems (WMS, POS, OMS).
3. Comprehensive knowledge of warehouse operations and inventory management, with experience in 3PL management preferred.
4. Proficiency in Microsoft Office Products, particularly advanced Excel skills.
5. Experience in process management, with TPM, lean, or six sigma experience preferred.

1. Excellent interpersonal skills.
2. Strong organizational and planning skills.
3. Proactive with attention to detail and high adaptability.
4. Ability to multi-task and resolve issues effectively.
5. Process-oriented mindset.
6. Negotiation skills.
7. Ability to deal with ambiguity.
8. Team player with strong relationship and influence skills.

A minimum of 3 years of relevant experience is required.

Bachelor's degree in a relevant field.

Christian Dior Couture offers a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development.

Christian Dior Couture fosters a culture of innovation, creativity, and excellence. The company is committed to developing its employees and providing a supportive and inspiring work environment.