Christian Dior Aftersales Coordinator

New York City • USA

Sunday, February 2, 2025

Christian Dior Couture, a distinguished member of the LVMH Group, stands as a beacon of luxury and innovation, renowned for its rich French heritage and commitment to exceptional craftsmanship. As part of the world's leading luxury goods conglomerate, the Maison offers a dynamic environment where creativity and excellence are celebrated. Employees are encouraged to grow and thrive in a culture that values inclusivity, sustainability, and social responsibility, making it a desirable destination for those seeking a meaningful career in the luxury fashion industry.

1. Lead the customer care team to deliver exceptional service and address customer inquiries and complaints promptly and professionally.
2. Oversee the resolution of customer issues to ensure satisfaction and maintain brand loyalty.
3. Develop and implement customer care policies and procedures to enhance the overall customer experience.
4. Ensure clear and consistent follow-up communication for every repair client to maximize client retention.
5. Assist and support customers purchasing DIOR products across all categories and channels.
6. Communicate respectfully and courteously with clients via various communication channels.
7. Identify and resolve complex or long-standing customer issues related to repairs or client situations.
8. Implement and adhere to Customer Service policies and operational procedures according to company guidelines.
9. Determine and approve client refunds and exchanges in partnership with management.
10. Maintain organized and detailed records of client interactions and repair documentation.
11. Train Sales Associates to deliver a consistently high standard of customer service using a 'Train the Trainer' approach.
12. Collaborate with management to set clear customer service objectives for the store team.
13. Model the DIOR image through appropriate attire and professional presence.
14. Lead and motivate the team to achieve monthly goals and objectives in accordance with business guidelines.

1. Bachelor's Degree preferred
2. Fluency in multiple languages preferred

1. At least 2-5 years of sales management experience in retail, luxury retail, or service-related industry.
2. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
3. Strong time management skills with the ability to work under specific timelines and fast-paced environments.
4. Strong understanding of customer care principles, commercial awareness, strong business acumen.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook and familiarity with quality management software.
6. Strong verbal and written communication and interpersonal skills, with a customer-centric mindset.
7. Ability to work across different functional areas and levels of organization.
8. Passion for the Fashion Industry.
9. Flexibility to work a retail schedule which will include evenings, weekends, and holidays.

Minimum 3 years

Bachelor's Degree preferred

Salary starts at $30 per hour, plus bonus eligibility.

Comprehensive benefit plans including medical, dental, vision, Flexible Spending Accounts, short and long-term disability, employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family-friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with employer contributions matching plan, employee referral program, and more.

Christian Dior Couture fosters a culture of excellence, passion, and innovation, deeply rooted in its French heritage. As part of the LVMH Group, the company is committed to creating an inclusive environment that values diversity and encourages the growth and development of its employees. The Maison is dedicated to sustainability and social responsibility, offering employees the opportunity to engage in meaningful initiatives that extend beyond the organization.