Christian Dior After-Sales Service Assistant

Paris • France

Wednesday, March 5, 2025

Christian Dior Couture, a prestigious entity within the renowned LVMH Group, is synonymous with elegance and innovation in the fashion and leather goods industry. As an employer, the brand is committed to fostering a diverse and inclusive workplace while offering unparalleled opportunities for professional growth and development.

1. Manage the operational handling of after-sales service cases, including the reception and return of items to boutiques.
2. Analyze boutique requests and conduct additional examinations of items as needed.
3. Consult workshops for technical opinions on repairs when necessary.
4. Process cases by proposing estimates, ordering spare parts, and preparing intervention sheets for workshops.
5. Ensure follow-up on cases, including responses to estimates, receipt of spare parts, dispatch of items for repair, and return of repaired items.
6. Communicate with boutiques and the Customer Service team regarding the progress of cases.

1. Enrollment in a specialized program in management, logistics, or technical studies.
2. Fluency in English, both spoken and written, is imperative.

1. Proficiency in MS Office Suite.
2. Strong customer service orientation.
3. Ability to work collaboratively in a team setting.
4. Organized, diplomatic, and meticulous.
5. Interest in leather goods and footwear.

Beginner level experience is acceptable.

Currently pursuing a degree in management, logistics, or a related technical field.

Christian Dior Couture is committed to promoting inclusion and diversity, offering a supportive environment for individuals with disabilities and valuing all forms of uniqueness.

Christian Dior Couture prides itself on a culture of excellence, creativity, and innovation. The company values diversity and inclusivity, providing a nurturing environment that encourages personal and professional growth. Employees are part of a dynamic team that is passionate about delivering exceptional service and craftsmanship.