Chopard Sales Associate

St. Moritz • Switzerland

Tuesday, February 25, 2025

Chopard, renowned for its expertise in Haute Horlogerie and Haute Joaillerie, is celebrated for its creative audacity and commitment to ethical luxury. As part of a family-owned business, Chopard infuses its values and traditions into its relationships with employees and customers, aiming to deliver an extraordinary brand experience. The company boasts extensive in-house expertise, encompassing over 45 different crafts within the realms of Swiss watchmaking and high jewellery.

1. Act as a Chopard Ambassador, providing impeccable service to clients and prospects to generate sales and enhance the brand image.
2. Achieve sales objectives and key performance indicators (KPIs) while delivering flawless after-sale service.
3. Identify, generate, and follow up on sales opportunities.
4. Manage and expand personal client database, adding new prospects and clients to the CRM system.
5. Enhance existing client details to maximize data quality and utilize the CRM system daily.
6. Maintain the boutique in perfect condition and ensure visitors receive professional treatment according to Chopard standards.
7. Offer impeccable quality of service and adhere to the Chopard Sales Ritual.
8. Comply with Chopard procedures and recommendations, remaining vigilant to physical and cyber security risks.
9. Ensure showcases and serving trays are in mint condition and stock is properly handled.

1. College degree or higher
2. GIA or watchmaking certification is a plus

1. Digital proficiency
2. Experience with CRM and POS software
3. Fluency in English and German; additional languages are a plus
4. Strong selling skills
5. Excellent communication skills
6. Attention to detail
7. Service-oriented mindset
8. High awareness of confidentiality and compliance

At least 5 years of experience in luxury retail or luxury hospitality with a strong sales track record.

College degree or higher

Permanent contract with full-time working hours.

Chopard fosters a family spirit within its workplace, emphasizing ethical and responsible luxury. The company values creativity, tradition, and a commitment to delivering an extraordinary brand experience. Employees are encouraged to be proactive, team-oriented, and attentive to detail while maintaining high standards of professionalism and confidentiality.