Chopard Order Management Specialist

Chopard, renowned for its expertise in Haute Horlogerie and Haute Joaillerie, is celebrated for its creative audacity and commitment to ethical and responsible luxury. Proud of its values and traditions, the Maison imbues its family spirit into relationships with both employees and clients, striving to offer an extraordinary brand experience. Chopard benefits from a vast internal reservoir of expertise and craftsmanship, encompassing over 45 different professions in both Swiss watchmaking and jewelry.

1. Accurately enter orders for clients, subsidiaries, and boutiques.
2. Verify data, ensure deadlines are met, and follow up on shipments and deliveries.
3. Respond to various information requests and maintain regular contact with clients, subsidiaries, and boutiques.
4. Perform various administrative tasks related to the role.
5. Contribute to the continuous improvement of order management processes.
6. Ensure rigorous follow-up on special orders and personalized requests.
7. Participate in interdepartmental coordination meetings to optimize order flow.
8. Manage customer complaints with professionalism and efficiency.

1. Commercial Employee training or equivalent qualification.
2. 2 years of experience in a similar role.

1. Excellent command of English and French; German is an advantage.
2. Proficiency in computer tools, Oracle is a plus.
3. Analytical and synthesis skills, with strong autonomy and flexibility.

A minimum of 2 years in a similar position is required.

Commercial Employee training or equivalent qualification.

Full-time permanent position with opportunities for professional growth in a prestigious luxury brand.

Chopard fosters a family-oriented workplace culture, emphasizing ethical practices and creative innovation, ensuring a supportive and dynamic environment for its employees.