Chopard IT CRM Project Manager

Chopard, a distinguished name in Haute Horlogerie and Haute Joaillerie, is renowned for its innovative spirit and commitment to ethical luxury. As part of a family-owned enterprise, Chopard fosters a familial atmosphere that extends to its relationships with employees and clientele alike. The brand is backed by a wealth of in-house expertise, encompassing over 45 distinct crafts within the realms of Swiss watchmaking and high jewellery creation.

1. Define and manage the application roadmap for CRM and customer data domains in alignment with business priorities.
2. Contribute to the multi-year IT master plan and annual budgeting process.
3. Collaborate with CRM, retail, marketing, and data teams to ensure solution relevance and value.
4. Lead end-to-end CRM and customer data projects, ensuring consistency and scalability within the IT architecture.
5. Supervise integration with other systems such as ERP, POS, e-commerce, and CDP.
6. Monitor budgets, resources, risks, and timelines for projects.
7. Organize and lead steering committees and project governance routines.
8. Guarantee system reliability, performance, and support in coordination with internal teams and external providers.
9. Manage incident escalations and improvement plans on live systems.
10. Ensure best practices in data implementation, covering data modeling, governance, and security.
11. Oversee data lifecycle management, from collection to storage, processing, and archiving.
12. Coordinate internal and external project contributors, including analysts, developers, and vendors.
13. Evaluate performance, support skills development, and promote collaboration.
14. Participate in vendor selection and contract monitoring.

1. 5–8+ years of experience in IT project management with a focus on CRM or omnichannel customer data.
2. Solid understanding of CRM systems, customer journeys, segmentation, and marketing automation.
3. Strong knowledge of data governance, GDPR, and customer data lifecycle.
4. Experience in systems integration, including APIs, ETL, and middleware.
5. Fluent in both French and English, written and spoken.

1. Excellent communication and stakeholder management skills.
2. Ability to lead complex, cross-functional projects.

5–8+ years in IT project management, focusing on CRM or omnichannel customer data, ideally with CDP experience.

Permanent full-time position with opportunities for professional growth and development within a prestigious luxury brand.

Chopard prides itself on a collaborative and innovative work environment, where the family spirit of the brand permeates through its operations. The company values creativity, ethical practices, and a commitment to excellence, fostering a workplace culture that supports professional and personal growth.