Chopard Customer Service and Spare Parts Management Associate

Birkenfeld • Germany

Sunday, May 11, 2025

Chopard, a family-owned enterprise with a prestigious international reputation, is celebrated for its expertise in Haute Horlogerie and Haute Joaillerie. Esteemed for its commitment to ethical and responsible luxury, Chopard embodies familial values in its interactions with both employees and clientele, delivering an unparalleled brand experience. The global brand is showcased in proprietary boutiques and through concessions in over 100 countries, catering to a discerning clientele. Chopard boasts an extraordinary reservoir of knowledge and experience across more than 45 artisanal crafts, uniting the realms of watchmaking and high-end jewelry creation.

1. Manage after-sales customer service for domestic and European clients.
2. Coordinate the procurement and ordering of components and spare parts.
3. Oversee order processing and ensure efficient inventory management.

1. Successfully completed commercial or equivalent training, ideally with relevant professional experience.

1. Proactive and flexible personality with excellent communication skills.
2. Reliable work style with strong proficiency in German and English, both written and spoken.
3. High level of responsibility and accountability.
4. Proficient in Microsoft Office and experienced with ERP systems.

Previous experience in customer service or spare parts management is preferred.

Completion of commercial or equivalent training.

Competitive salary based on performance.

The position offers a dynamic and challenging work environment within a company rich in tradition, with short decision-making processes and employee-focused leadership. Additional benefits include social services such as an on-site canteen at the production location.

Chopard fosters a culture of quality and responsibility, emphasizing familial values and close-knit relationships with both employees and customers. The company prides itself on its tradition and commitment to ethical luxury.