Chopard Customer Service and Spare Parts Management Specialist

Birkenfeld • Germany

Thursday, December 19, 2024

Chopard, a family-run enterprise with international acclaim, is esteemed for its expertise in Haute Horlogerie and Haute Joaillerie, particularly noted for its commitment to ethical and responsible luxury. The brand prides itself on upholding familial values in its interactions with both employees and clientele, thereby delivering an extraordinary brand experience. Chopard's global presence spans over 100 countries, with its products showcased in proprietary boutiques and through concessions, catering to a discerning clientele. The company boasts an exceptional reservoir of knowledge and experience across more than 45 different crafts, uniting the realms of watchmaking and high-end jewelry creation.

1. Manage after-sales customer service for domestic and European clients.
2. Coordinate the ordering and management of components and spare parts.
3. Monitor and ensure effective inventory management.
4. Structure tasks and serve as a technical point of contact within the team.

1. Completed commercial training or equivalent education, ideally with relevant work experience.
2. Proactive and flexible personality with strong communication skills.
3. Reliable work style with excellent German and English proficiency, both written and spoken.
4. High level of responsibility and familiarity with Microsoft Office and ERP systems.

1. Strong communication skills
2. Proficiency in German and English
3. ERP systems expertise
4. Microsoft Office proficiency
5. Organizational skills

Relevant experience in customer service or spare parts management is preferred.

Commercial training or equivalent education.

Performance-based compensation in a financially stable family business.

Comprehensive onboarding, short decision-making paths, employee-focused leadership, and social benefits including an on-site cafeteria.

Chopard fosters a culture that values tradition, responsibility, and quality, with a focus on familial values and employee engagement, ensuring a dynamic and supportive work environment.