Chopard After-Sales Service Workshop Manager

This prestigious brand, part of a renowned luxury conglomerate, is celebrated for its exquisite craftsmanship and innovation in the horology sector. As an employer, it offers a dynamic environment where creativity and precision are paramount, fostering professional growth and excellence.

1. Oversee the operational, technical, and human management of the after-sales service workshop to ensure high-quality, swift, and reliable watch repairs.
2. Supervise, motivate, and coach a team of approximately fifteen employees, promoting a collaborative and engaging work environment.
3. Organize the workflow, manage the inflow and outflow of repairs, and optimize processing times while monitoring key performance indicators (KPIs) related to quality and productivity.
4. Act as the technical reference for watchmakers, resolving complex cases and facilitating continuous skill development within the team.
5. Ensure adherence to quality processes in line with the brand's finishing criteria and aesthetic standards.
6. Regularly present KPIs and provide feedback on quality, productivity, and incidents.
7. Propose continuous improvement initiatives, such as Lean, 5S, and digitalization strategies.
8. Collaborate actively with customer service management and administrative teams.
9. Participate in cross-functional projects, including new product launches and field feedback initiatives.

1. Proven experience in managing technical teams within the luxury watchmaking industry.
2. Strong leadership and motivational skills.
3. In-depth knowledge of watchmaking repair processes and quality standards.

1. Excellent organizational and time management skills.
2. Strong problem-solving abilities and technical expertise in watchmaking.
3. Proficiency in performance monitoring and continuous improvement methodologies.

Significant experience in a managerial role within the luxury watchmaking sector, overseeing technical teams and operations.

A degree in watchmaking or a related technical field is preferred.

The position offers a comprehensive benefits package, including opportunities for professional development and participation in innovative projects.

The company prides itself on a culture of excellence, precision, and innovation. It values collaboration and continuous improvement, providing a stimulating environment for professionals passionate about luxury craftsmanship.