Chopard Administrative and Commercial Assistant

Chopard, a distinguished name in Haute Horlogerie and Haute Joaillerie, is renowned for its creative audacity and commitment to ethical luxury. As part of a family-owned enterprise, Chopard infuses its values and traditions into its relationships with employees and clients, offering an extraordinary brand experience. The company, a leader in Swiss watchmaking and high jewellery, boasts a wealth of in-house expertise across more than 45 crafts.

1. Efficiently manage customer orders and billing processes.
2. Ensure timely and accurate order processing to maintain customer satisfaction.
3. Collaborate closely with local Retail, Wholesale, Export, Accounting, After-Sales Service, Visual Merchandising, and Press teams, as well as global departments in Geneva.
4. Report to the Retail Director and Wholesale Manager.
5. Input orders for retailers and boutiques.
6. Monitor order status and propose solutions for unavailable items.
7. Verify data accuracy, adhere to deadlines, and oversee shipments and deliveries.
8. Respond to information requests and maintain regular contact with clients, subsidiaries, and boutiques.
9. Coordinate with After-Sales Service for product transformations.
10. Manage client billing and credit notes.
11. Verify pricing and commercial discounts.
12. Liaise with suppliers, including freight forwarders and couriers.
13. Conduct and oversee inventory management.
14. Support commercial departments with stock status updates and data entry.
15. Perform various administrative tasks, including report generation and stock management.
16. Assist Events and Visual Merchandising teams with material dispatches.
17. Provide administrative support to Press and Communication teams for photoshoots.
18. Contribute to the continuous improvement of order management processes.
19. Ensure meticulous follow-up on special orders and personalized requests.
20. Participate in interdepartmental coordination meetings to optimize order flow.
21. Handle customer complaints with professionalism and efficiency.

1. Bachelor's degree or equivalent in International Commerce, Business Administration, or related field.
2. Native proficiency in French with strong English skills.
3. Experience in high-end retail or sales administration is preferred.

1. Excellent customer service and presentation skills.
2. Strong administrative precision and attention to detail.
3. Familiarity with luxury industry standards, including discretion and personalization.
4. Proficiency in Oracle software.
5. Organizational and commercial acumen.
6. Exceptional verbal and written communication skills.
7. Team spirit and flexibility.
8. Ability to unite and motivate teams.
9. Responsiveness and stress management.

A minimum of one year of experience in high-end retail or sales administration is preferred.

Bachelor's degree or equivalent in International Commerce, Business Administration, or related field.

Competitive salary commensurate with performance.

Chopard offers a demanding work environment with a compensation package aligned with performance, within a family-owned company proud of its values and traditions.

Chopard fosters a family-oriented workplace culture, emphasizing ethical practices and a commitment to excellence. The company values collaboration and innovation, ensuring a supportive environment for professional growth.