Chloé Stylist

Bal Harbour • USA

Thursday, December 19, 2024

Chloé, a distinguished brand under the Richemont Group, is renowned for its commitment to fostering an inclusive and dynamic workplace. Richemont, a global leader in luxury goods, prides itself on embracing diversity and nurturing creativity within its workforce. This dedication to inclusion and innovation propels the company to deliver unparalleled excellence, making it a coveted employer in the luxury fashion industry.

1. Deliver exceptional customer service and cultivate long-term client relationships.
2. Engage actively in CRM activities to meet targets, including personalized outreach campaigns.
3. Capture and maintain detailed client data, focusing on key clients such as VVICs and VICs.
4. Utilize omnichannel services to enhance sales and achieve business performance goals.
5. Participate in training and commercial activities to meet sales and KPI targets.
6. Maintain an impeccable store environment and support colleagues and managers.
7. Inform management of necessary store repairs to uphold a luxurious atmosphere.
8. Implement store management guidelines and participate in inventory processes.
9. Provide after-sales support and follow-up to ensure client satisfaction.
10. Adhere to Richemont's established policies and standards.

1. Exceptional customer service and relationship-building skills.
2. Proficiency in clienteling and CRM tools.
3. Strong sales acumen and ability to meet KPIs.
4. Knowledge of the local trading environment and competitor activities.
5. Attention to detail in maintaining store standards and operations.

Previous experience in luxury retail or a similar client-facing role is preferred.

Expected hourly range: $21-$24, based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision coverage, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are also provided.

Richemont Americas is dedicated to creating a workplace that reflects the diverse world around it. The company values inclusion, creativity, and knowledge, fostering a community where employees are encouraged to innovate and excel. Employee wellbeing and work-life balance are prioritized, with a focus on supporting both personal and professional growth.