Chloé Store Manager

Chloé is a renowned luxury fashion brand known for its elegant and sophisticated designs. The company is dedicated to providing exceptional customer experiences and fostering long-term relationships with its clientele.

1. Lead the team to initiate and develop long-term relationships with clients.
2. Set up and monitor CRM targets for the boutique and stylists.
3. Coordinate contact campaigns and supervise the use of CRM tools.
4. Supervise the client database and know VIC clients of the store.
5. Propose activities to meet or exceed clients’ expectations.
6. Lead by example and supervise sales on the floor to improve business performance.
7. Ensure full engagement of the team with omnichannel services.
8. Create action plans to improve business in line with company strategy.
9. Set up and monitor retail targets for the boutique and stylists.
10. Participate in commercial activities and propose new business ideas.
11. Organize team briefings and ensure high motivation levels.
12. Perform individual, monthly, and yearly performance assessments.
13. Shadow sales on the floor to coach the team and identify training needs.
14. Lead recruitment and induction of team members.
15. Supervise boutique environment and team grooming.
16. Liaise with operations or retail managers for repairs or improvements.
17. Ensure implementation of store management and sustainability guidelines.
18. Manage payroll, expenses, and stock management.
19. Oversee compliance with established Richemont policies and standards.

1. Similar experience in luxury retail as a Store Manager or strong experience as a Store Manager Assistant.

1. Good understanding of luxury standards.
2. Organized and a team player.
3. Strong experience with CRM tools and clienteling.
4. Good strategic vision of business problematics.
5. Comfortable speaking English.

Experience in luxury retail as a Store Manager or strong experience as a Store Manager Assistant.

The position is based in Saint Tropez, France, a location known for its luxury and high-end clientele. The company culture emphasizes entrepreneurship, togetherness, excellence, creativity, and positive impact.