Chloé Store Manager

Saint-Tropez • France

Monday, January 6, 2025

Chloé, a distinguished name in the luxury fashion industry, is renowned for its feminine and sophisticated designs. As part of the Richemont group, Chloé offers an inspiring work environment that values creativity, excellence, and a commitment to sustainability. The brand is dedicated to fostering a culture of innovation and inclusivity, making it a desirable employer for those passionate about luxury retail.

1. Lead the team to cultivate and sustain long-term client relationships.
2. Establish and monitor CRM targets for the boutique and individual stylists, implementing strategies to achieve them.
3. Coordinate contact campaigns and oversee the use of CRM tools.
4. Supervise the client database, with a focus on VIP clients.
5. Propose and execute activities to exceed client expectations.
6. Supervise sales on the floor to enhance business performance and customer service.
7. Ensure team engagement with omnichannel services.
8. Develop and adjust action plans to improve business in line with brand strategy.
9. Set and monitor retail targets for the boutique and stylists.
10. Participate in commercial activities and propose innovative business ideas.
11. Stay informed about the local trading environment and competitor activities.
12. Organize team briefings and maintain high motivation levels.
13. Conduct performance assessments and identify training needs.
14. Lead recruitment and induction processes, ensuring coordination with HR.
15. Maintain a high standard of boutique environment and team grooming.
16. Liaise with operations for repairs and improvements.
17. Ensure compliance with store management and sustainability guidelines.
18. Manage payroll, expenses, and stock.
19. Oversee adherence to Richemont policies and standards.

1. Experience as a Store Manager in luxury retail or significant experience as an Assistant Store Manager.

1. Strong understanding of luxury standards.
2. Organizational skills.
3. Team leadership.
4. Proficiency with CRM tools and clienteling.
5. Strategic business vision.

Significant experience in luxury retail management, either as a Store Manager or Assistant Store Manager.

Chloé offers a dynamic and supportive work environment, opportunities for professional development, and the chance to be part of a prestigious luxury brand.

Chloé fosters a culture of entrepreneurship, togetherness, and creativity. The brand emphasizes excellence and a positive impact, encouraging employees to embody these values in their work.