Chloé Senior Sales Associate

Chloé is a renowned luxury fashion brand under the Richemont Group, known for its commitment to diversity, arts, cultures, and fostering untapped potential. The company values freedom, collegiality, loyalty, and solidarity, and emphasizes empathy, curiosity, courage, humility, and integrity.

1. Deliver exceptional customer service and develop long-term relationships with clients.
2. Engage in CRM activities to achieve targets and develop a customer portfolio.
3. Utilize strategic selling techniques and client development strategies.
4. Work with appointments to retain top clients and achieve personal sales targets.
5. Implement personalized reach-out campaigns and utilize clienteling tools.
6. Capture client data and qualitative information consistently.
7. Lead by example to deliver strong business performance and customer service.
8. Master omnichannel services to grow sales.
9. Engage in actions to reach store and individual sales and KPIs targets.
10. Maintain excellent product knowledge and support new starters.
11. Motivate the team to reach boutique and individual targets.
12. Ensure impeccable store environment and grooming.
13. Inform Store Manager of any structural repairs needed.
14. Implement guidelines related to store and BOH management.
15. Monitor after-sales processes and follow up with clients.
16. Comply with Richemont policies and standards.
17. Support management team in specific tasks and act as main contact during management absence.

1. Exceptional customer service skills
2. Strong client relationship management
3. Strategic selling techniques
4. Omnichannel service proficiency
5. Product knowledge
6. Team motivation and leadership

Highly experienced in client advisory roles with a strong track record in sales and customer relationship management.

The company values diversity and fosters a supportive environment that emphasizes empathy, curiosity, courage, humility, and integrity.

Chloé, part of the Richemont Group, promotes a culture rich in diversity, arts, and human skills. The workplace is located in London, offering a luxurious environment that values freedom, collegiality, loyalty, and solidarity.