Chloé Senior Sales Associate

London • UK

Monday, January 13, 2025

Chloé, a distinguished brand under the Richemont Group, is renowned for its commitment to luxury and elegance. As part of a conglomerate that values diversity in arts, cultures, and human skills, Chloé offers an environment that nurtures creativity and innovation. The brand is dedicated to fostering untapped potential and cultivating a workplace that values freedom, collegiality, and integrity.

1. Deliver exceptional customer service and develop long-term client relationships.
2. Engage in CRM activities to meet targets and enhance client portfolios.
3. Utilize strategic selling techniques to upgrade high-potential clients and regain lost clients.
4. Work with appointments to retain top clients and achieve personal sales targets.
5. Implement personalized reach-out campaigns and utilize clienteling tools.
6. Capture client data and record qualitative information.
7. Demonstrate role model behavior to deliver strong business performance.
8. Master omnichannel services to grow sales.
9. Engage in actions to meet store and individual sales targets.
10. Maintain excellent product knowledge and support new starters.
11. Motivate the team to reach boutique and individual targets.
12. Ensure impeccable store environment and grooming standards.
13. Inform Store Manager of any structural repairs needed.
14. Implement store and BOH management guidelines and participate in inventories.
15. Monitor after-sales processes and follow up with clients.
16. Comply with Richemont policies and standards.
17. Support management team in specific tasks and act as main contact during management absence.

1. Proven experience in luxury retail sales.
2. Strong client relationship management skills.
3. Ability to work collaboratively in a team environment.

1. Exceptional customer service skills.
2. Proficiency in CRM and clienteling tools.
3. Strong communication and interpersonal skills.
4. Ability to lead by example and motivate a team.
5. Excellent product knowledge and sales techniques.

A minimum of 3-5 years of experience in luxury retail sales is required, with a proven track record of achieving sales targets and managing client relationships.

Chloé offers a comprehensive benefits package, including opportunities for career advancement within the Richemont Group.

Chloé fosters a culture of empathy, curiosity, courage, humility, and integrity. The workplace is characterized by a commitment to diversity, creativity, and a supportive environment that encourages personal and professional growth.