Chloé Sales Associate

London • UK

Monday, December 9, 2024

Chloé, a distinguished fashion house under the Richemont Group, is renowned for its commitment to empowering women through fashion that exudes independence and boldness. As part of Richemont, a global leader in luxury goods, Chloé benefits from a rich diversity of arts, cultures, and human skills, fostering an environment that values freedom, empathy, and integrity.

1. Serve as a brand ambassador, welcoming clients into the Chloé family and providing trustworthy advice.
2. Develop long-term client relationships by delivering exceptional customer service.
3. Engage in CRM activities to meet targets, including personalized outreach and data capture.
4. Utilize omnichannel services to enhance sales and meet store and individual KPIs.
5. Maintain an impeccable store environment and support operational excellence.
6. Participate in training and commercial activities to improve performance.
7. Monitor local trading environment and competitor activities.

1. Proven experience in luxury retail sales.
2. Strong understanding of CRM systems and clienteling tools.
3. Familiarity with omnichannel retail strategies.

1. Exceptional customer service and interpersonal skills.
2. Ability to develop and maintain client relationships.
3. Proficient in using CRM and sales tracking tools.
4. Strong organizational and multitasking abilities.

Previous experience in luxury retail sales is required, with a focus on client relationship management and omnichannel strategies.

Employees enjoy a dynamic work environment that values diversity, empathy, and professional growth opportunities.

Chloé, as part of the Richemont Group, fosters a culture of diversity, empathy, and integrity. The company values freedom, collegiality, and loyalty, creating an environment where employees are encouraged to develop their potential and contribute to a caring world.