Chloé Retail Senior Manager

Tokyo • Japan

Monday, May 19, 2025

Chloé, a distinguished name in luxury fashion, is part of the prestigious Richemont Group. Known for its commitment to elegance and sophistication, Chloé offers a dynamic work environment that values creativity, diversity, and the empowerment of women. As an employer, Chloé fosters a culture of respect for the environment and diverse cultures, encouraging employees to contribute to social and environmental advancements.

1. Instill a strong culture of service and productivity within the retail network.
2. Achieve sales targets and manage store P&L and contribution.
3. Recruit, develop, and nurture store personnel, focusing on Boutique Managers.
4. Serve as a brand ambassador in Japan, building relationships with VIC clients, landlords, department stores, and the fashion community.
5. Plan and control sales budgets for boutiques to meet targets.
6. Manage boutique staff to ensure high sales performance and excellent customer service, aligning with brand service standards.
7. Negotiate terms and conditions with department stores.
8. Collaborate with department stores on sales events and trends, maintaining strong relationships.
9. Work with various departments such as merchandising, VMD, marketing, logistics, and HR to manage all aspects of boutiques.
10. Report to both Japan CEO and HQ, providing market analysis and strategic planning to achieve budget targets.

1. 3-5 years of experience as a retail manager in the retail industry, preferably with a luxury brand.
2. Deep understanding of the retail business, fashion, and department store industries.
3. Proficiency in business-level English is preferable.

1. Business acumen
2. Motivational leadership
3. Resilience
4. Negotiation skills
5. Communication skills
6. Proactive and self-driven
7. Problem-solving skills
8. Strategic thinking

3-5 years of experience in retail management, ideally within a luxury brand context.

Chloé offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment that values diversity and empowerment.

Chloé's workplace culture is characterized by a commitment to creativity, diversity, and the empowerment of women. Employees are encouraged to respect the environment and diverse cultures, contributing to social and environmental advancements. The company values strategic thinking and proactive problem-solving, fostering a dynamic and inclusive atmosphere.