Chloé E-commerce Operations Manager

Paris • France

Tuesday, April 8, 2025

Chloé, a distinguished brand within the luxury fashion sector, is renowned for its commitment to elegance and innovation. As part of the Richemont Group, a leader in luxury goods, Chloé offers a dynamic and enriching environment for professionals seeking to make a significant impact in the fashion industry. The brand is celebrated for its dedication to excellence and creativity, providing employees with opportunities to thrive in a multicultural and forward-thinking workplace.

1. Oversee global e-commerce operations, including management of distribution centers in Europe and the US.
2. Develop and implement coordination processes with internal teams such as Supply, Packaging, Merchandising, Marketing, Licenses, and Customer Service to enhance sales and customer experience.
3. Collaborate with Logistics teams to align workforce with sales forecasts, optimize stock integrations, and monitor orders and returns.
4. Generate operational reports and forecasts to identify and address operational challenges across the value chain.
5. Take proactive measures based on reports to ensure seamless business operations and exceptional customer experiences.
6. Address daily customer relationship center requests related to operational issues such as shipping delays and packaging concerns.
7. Manage packaging processes, including demand forecasting, order management, delivery, and execution optimization.
8. Oversee the Licenses business, including sales planning, order management, invoicing, and delivery tracking for categories like Kids, Fragrances, and Sunglasses.
9. Support the e-commerce internalization roadmap and the conversion of e-wholesalers into e-retail concessions.
10. Supervise and mentor one team member.

1. Minimum of 7 years of experience in e-commerce, with at least one role focused on e-commerce operations.
2. Demonstrated success in building e-commerce businesses through various channels, including direct-to-consumer and marketplaces.

1. Strong business acumen with technical sensibility and understanding.
2. Proven project management capabilities.
3. Exceptional leadership and communication skills.
4. Ability to thrive in a complex and multicultural environment.
5. Proficiency in tools such as Salesforce Commerce Cloud, Google Analytics, GTM, GMB, Data Studio, JIRA, and Microsoft Excel.
6. Analytical mindset with the ability to develop robust e-commerce strategies.

A minimum of 7 years in e-commerce, including significant experience in operations and business development across multiple channels.

Chloé offers a competitive benefits package, including opportunities for professional growth within a prestigious luxury brand, and a supportive, inclusive work environment.

Chloé fosters a culture of entrepreneurship, teamwork, and excellence, encouraging creativity and a positive impact on society and the planet. The brand values diversity and inclusivity, welcoming international profiles with varied experiences.