Chloé Director of Omnichannel Client Engagement

New York • USA

Wednesday, December 11, 2024

Chloé, a distinguished brand under the Richemont Group, is renowned for its commitment to fostering an inclusive and dynamic work environment. Richemont, a global leader in luxury goods, prides itself on embracing diversity and empowering creativity, ensuring that each employee contributes to the company's vision of excellence. As part of Richemont Americas, Chloé offers a unique opportunity to be part of a community that values innovation and collaboration.

1. Define and execute the client strategy and vision for North America, aligning with the Maison's objectives.
2. Guide boutique managers to drive sales growth and client loyalty.
3. Collaborate cross-functionally to develop and implement client development activation plans.
4. Partner with the retail director to ensure consistent execution of clienteling initiatives.
5. Develop third-party partnerships to expand the client database and enhance brand visibility.
6. Ensure clienteling campaigns align with business priorities and manage associated KPIs.
7. Propose and execute events to elevate client experiences and drive in-store traffic.
8. Analyze initiative results and provide feedback for continuous improvement.
9. Lead the adoption of innovative client outreach tools and methodologies.
10. Establish communication frameworks for clienteling updates and feedback.
11. Drive clienteling knowledge through training resources and team leadership.

1. Master’s degree in business, marketing, or related field.
2. Minimum of 5 years of experience in luxury hospitality, retail, marketing e-commerce, or CRM.
3. Comprehensive understanding of luxury client purchasing behaviors.
4. In-depth knowledge of luxury client development strategies.
5. Proficiency in CRM systems.
6. Excellent written and verbal English communication skills.
7. Ability to translate client data into actionable plans.
8. Strong organizational and project management skills.

1. Cross-functional collaboration
2. Client data analysis
3. Project management
4. Strategic planning
5. Communication and interpersonal skills
6. Leadership and team management

A minimum of 5 years in luxury hospitality, retail, marketing e-commerce, or CRM, with proven experience in client development and engagement strategies.

Master’s degree in business, marketing, or related field.

Expected salary range: $150,000-$170,000, negotiable based on skills and experience.

Richemont provides a comprehensive benefits package including medical, dental, and vision programs, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program.

Chloé, as part of the Richemont Group, cultivates a culture of inclusivity and innovation. The company encourages employees to embrace diversity and creativity, fostering an environment where each team member is empowered to contribute to the brand's success. Richemont values work-life balance and community engagement, offering opportunities for employees to make a positive impact both within the company and in the wider community.