Chloé

Director of Omnichannel Client Engagement

Richemont Americas is a leading luxury goods company that values diversity and inclusion, employing talent from various backgrounds to build a dynamic and inclusive community. The company is committed to fostering creativity and knowledge to deliver excellence in the luxury retail environment.

1. Develop and manage client development strategies in line with the Maison vision.
2. Drive sales growth and loyalty from new and existing clients.
3. Lead analytics, data management reporting, and clienteling programs.
4. Collaborate cross-functionally to create client development activation plans.
5. Ensure alignment of clienteling campaigns with business priorities.
6. Elevate client experience both in-store and out-of-store.
7. Analyze initiative results and maintain feedback loops.
8. Establish communication frameworks for clienteling updates.
9. Manage and develop the client project manager.

1. Master’s degree in business, marketing, or related field
2. At least 5 years of experience in luxury hospitality, retail, marketing e-commerce, and/or CRM
3. Thorough understanding of luxury client and purchasing behaviors
4. In-depth knowledge of luxury client development strategies
5. Knowledge of CRM systems
6. Excellent written and verbal English language skills
7. Strong interpersonal and communication skills
8. Ability to translate client data into actionable plans
9. Strong organizational and project management skills

1. Client development strategy
2. Cross-functional collaboration
3. Data analysis and reporting
4. Client engagement and experience enhancement
5. Project management
6. CRM system proficiency

At least 5 years of experience in luxury hospitality, retail, marketing e-commerce, and/or CRM.

Expected salary range: $150,000-$170,000. Salary will be negotiated based on relevant skills and experience.

Comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are also offered.

Richemont Americas fosters a diverse and inclusive community, emphasizing creativity and excellence. The company is located in New York, offering a dynamic work environment in the luxury fashion industry.