Chloé CRM Manager

Seoul • South Korea

Tuesday, April 8, 2025

Chloé, a distinguished name in the luxury fashion industry, is renowned for its commitment to crafting elegant and timeless pieces. As part of the Richemont Group, Chloé benefits from the support and resources of a leading global luxury goods conglomerate. The brand is dedicated to fostering a culture of innovation and excellence, making it an exceptional place for professionals seeking to make a significant impact in the luxury sector.

1. Oversee the regional contact plan to drive client loyalty and optimize clienteling strategies for each segment.
2. Assess opportunities and risks related to Very Important Client (VIC) engagement and propose tailored solutions.
3. Manage the client gifting program within budget, ensuring positive return on investment.
4. Supervise data quality indicators and key performance indicators (KPIs), addressing training needs and sharing best practices.
5. Generate client insights and studies to inform business decisions.
6. Monitor net promoter scores and client feedback, addressing opportunities for improvement.
7. Plan and coordinate client events to acquire and engage clients.
8. Oversee the adoption and training of clienteling applications across retail teams.
9. Collaborate with central Client and IT teams to resolve technical issues.

1. Bachelor’s degree or higher in Business Administration or a related field.
2. At least 9-10 years of experience in CRM and client-related roles within the luxury retail industry.

1. Strong analytical and organizational skills.
2. High proficiency in CRM and retail KPIs.
3. Effective communication and problem-solving skills.
4. Proficiency in English and Korean.

A minimum of 9-10 years of relevant experience in CRM and client-related roles within the luxury retail industry is required.

Bachelor’s degree or higher in Business Administration or a related discipline.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within a prestigious luxury brand.

Chloé fosters a client-centric culture that emphasizes innovation, collaboration, and excellence. The brand values diversity and inclusivity, creating a dynamic and supportive environment where employees are encouraged to contribute their unique perspectives and skills.