Chloé Client Relations Supervisor

New York • USA

Friday, February 21, 2025

Chloé, a distinguished brand under the Richemont Group, is renowned for its commitment to fostering a diverse and inclusive workplace. Richemont, a leader in the luxury goods sector, is dedicated to reflecting the dynamic world through its diverse workforce, promoting an environment where creativity and excellence thrive. The company values the unique contributions of each employee, ensuring a rich and celebrated community.

1. Drive retail sales and achieve individual sales goals using advanced sales techniques.
2. Collaborate with the Boutique Director to cultivate a strong clienteling culture and drive client growth.
3. Plan and execute client initiatives before, during, and after service activities.
4. Collaborate with the regional retail team to execute CRM, Client Development, and Special Events activities.
5. Provide onboarding training for new hires on the Chloe Clienteling App and other omnichannel tools.
6. Support stylists in improving outreach-to-appointment conversion, data collection, and client segmentation growth.
7. Ensure personalized actions are taken to maintain strong relationships with top clients and increase business.
8. Engage with intermediate segment clients about key brand messages and promotions.
9. Ensure timely follow-up with new clients to achieve repeat sales.
10. Reactivate inactive clients to meet management targets.

1. Minimum 3 years of experience in retail.
2. Experience with clienteling software preferred.

1. Advanced sales techniques
2. Clienteling expertise
3. CRM proficiency
4. Strong communication skills
5. Leadership and mentorship abilities

A minimum of three years in a retail environment, preferably with experience in clienteling software.

Expected hourly range: $25-$30. Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program.

Richemont is committed to crafting the future through a diverse and inclusive community. The company prioritizes employee wellbeing and encourages participation in local community initiatives, fostering a supportive and balanced work-life environment.