Chloé Client Development Project Manager

New York USA

Monday, December 23, 2024

Richemont Americas is a leading luxury goods company that values diversity and inclusion, employing talent from various backgrounds to foster a creative and knowledgeable community. The company is committed to reflecting the ever-changing world and advancing a unique community through excellence.

1. Oversee regional contact plan to drive client loyalty.
2. Optimize clienteling pressure for each client segment.
3. Prepare target groups and import assets in clienteling app.
4. Brief boutique teams on clienteling campaigns and monitor results.
5. Assess opportunities and risks related to VIC activity and engagement.
6. Collect and share best practices across all programs.
7. Identify eCRM/web push opportunities specific to the region.
8. Oversee client gifting program within the allocated budget.
9. Supervise data quality indicators and address training needs.
10. Generate client insights and studies to support business decisions.
11. Monitor net promoter score and client feedback.
12. Ensure adoption of omnichannel services by retail teams.
13. Support development of processes, policies, and trainings.
14. Contribute to the development of events calendar.
15. Coordinate organization of regional and international VIC events.
16. Oversee adoption and training of clienteling application.
17. Partner cross-functionally for tech product enhancement.
18. Manage user creation/deletion requests across platforms.

1. Master’s degree in business, marketing, or related field
2. Previous experience in CRM, marketing, and/or e-commerce
3. Excellent written and verbal English language skills
4. Strong interpersonal and communication skills
5. Experience working with data and understanding KPIs
6. Experience in clienteling and developing initiatives
7. Knowledge of CRM systems is a plus
8. Customer-centric with a sense of luxury
9. Positive team player

1. CRM and marketing expertise
2. Data analysis and report generation
3. Clienteling and client engagement
4. Interpersonal and communication skills
5. Technical troubleshooting and problem-solving

Previous experience in CRM, marketing, and/or e-commerce is required.

Master’s degree in business, marketing, or related field

Expected Salary Range: $85,000-$100,000. Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are also provided.

Richemont Americas fosters an inclusive and diverse workplace culture, emphasizing employee wellbeing and work-life balance. The company encourages employees to make a difference in their local communities.