Chloé Client Development Project Manager

New York • USA

Monday, December 23, 2024

Chloé, a distinguished brand under the Richemont Group, is renowned for its commitment to fostering an inclusive and dynamic workplace. Richemont Americas, as part of this global luxury conglomerate, prides itself on embracing diversity and empowering creativity, thereby driving excellence and innovation within the luxury fashion industry.

1. Oversee regional contact plans to enhance client loyalty and optimize clienteling strategies for various client segments.
2. Assess and address opportunities and risks related to Very Important Client (VIC) engagement, proposing creative solutions tailored to local needs.
3. Collect and disseminate best practices and success stories across all client development programs.
4. Identify and prepare briefs for eCRM and web push opportunities specific to the region.
5. Manage the regional client gifting program within budget, ensuring positive ROI through strategic inventory management and boutique team guidance.
6. Supervise data quality indicators and address training needs with local and central teams, providing best practices to collaborators.
7. Generate comprehensive client insights and studies to support organizational decision-making.
8. Monitor net promoter scores and client feedback, addressing opportunities for improvement and supporting team upskilling in partnership with corporate functions.
9. Ensure strong adoption of omnichannel services by retail teams through regular training and activity monitoring.
10. Contribute to the development of the events calendar and coordinate regional and international VIC events to enhance client engagement.
11. Oversee the adoption and training of clienteling applications across retail teams, partnering cross-functionally to enhance tech products.
12. Manage user creation and deletion requests across platforms for all retail employees.

1. Master’s degree in business, marketing, or a related field.
2. Previous experience in CRM, marketing, and/or e-commerce.

1. Excellent written and verbal English language skills.
2. Strong interpersonal and communication skills.
3. Experience working with data, understanding KPIs, and running reports.
4. Experience in clienteling and developing client engagement initiatives.
5. Knowledge of CRM systems such as Salesforce is advantageous.
6. Customer-centric mindset with a sense of luxury.
7. Positive team player.

Previous experience in CRM, marketing, and/or e-commerce is required.

Master’s degree in business, marketing, or related field.

Expected salary range: $85,000-$100,000, determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to participate in community initiatives with volunteer days off.

Richemont Americas is dedicated to crafting a future where inclusion and diversity are at the forefront, fostering a community where creativity and knowledge thrive. The company values work-life balance and encourages employees to make a positive impact in their communities.