Chloé Boutique Operations Associate

Tysons • USA

Wednesday, May 14, 2025

Chloé, a distinguished brand under the Richemont Group, is renowned for its commitment to fostering an inclusive and dynamic workplace. Richemont Americas prides itself on embracing diversity, encouraging creativity, and promoting excellence, thereby creating a vibrant community that reflects the ever-evolving world. As part of this esteemed conglomerate, Chloé offers a unique opportunity to work within a prestigious environment that values innovation and cultural richness.

1. Ensure permanent accuracy of stock in store and organize weekly/monthly cycle counts.
2. Efficiently organize stockroom and on-the-floor stocks, maintaining impeccable conditions throughout the day.
3. Receive deliveries from the central warehouse and conduct thorough checks upon reception.
4. Manage and follow up on stock transfers between stores or for commercial activities.
5. Organize end-of-season returns.
6. Participate in morning team briefings, sharing important operational information including daily deliveries and stock updates.
7. Support stock requests from team members.
8. Communicate inventory results, consignment issues, and other topics to the finance team.
9. Engage with other stores to share best practices and address encountered issues.
10. Embody the Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact.
11. Manage and follow up on all shipping and VAT documents.
12. Assist the manager in formalizing and updating boutique operating procedures (stocks, cash desk, security).
13. Provide administrative support in booking couriers, deliveries, and transfers.
14. Complete store supply orders.
15. Support the manager in ensuring compliance with Richemont processes.

1. Previous experience in retail sales, with a preference for jewelry or high-end luxury product sales.
2. Strong understanding of customer service needs and priorities.
3. Ability to establish and maintain effective relationships with customers, gaining their trust and respect.
4. Excellent interpersonal, communication, and computer skills.
5. Strong attention to detail with the ability to handle multiple tasks simultaneously.

1. Stock management and organization
2. Customer service excellence
3. Effective communication
4. Attention to detail
5. Administrative support

Previous experience in retail sales, particularly in jewelry or high-end luxury products, is preferred.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including health, dental, drug, and vision coverage, life insurance, disability benefits, RRSP program with employer match, paid time off, maternity leave top-up, and access to an employee assistance program. Employees are also encouraged to participate in volunteer days off to support community initiatives.

Richemont and Chloé foster a culture of inclusivity, creativity, and excellence. The workplace is dynamic and diverse, encouraging employees to contribute to a community that values innovation and cultural richness. Employee well-being and work-life balance are prioritized, with comprehensive benefits and opportunities for personal and professional growth.